Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
State of Illinois
Chicago, IL, United States
Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP Agency: Department of Innovation and Technology Posting Date: 6/27/2024Closing Date: 7/11/2024Salary: $5,423 - $7,721 per month. Effective 7/1/2024Job Type: SalariedCounty: CookNumber of Vacancies: 3Plan/BU: RC063 This position is a union position; ther
Job Source: State of IllinoisIllinois Department of Innovation & Technology
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12009540 30% Under immediate supervision, serves as a Customer Support Technician in the End User Computing section for the Department of Innovation & Technology (DoIT): Assists in providing professional suppor
Job Source: Illinois Department of Innovation & TechnologyState of Illinois
Chicago, IL, United States
Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP Agency : Department of Innovation and Technology Posting Date: 6/27/2024 Closing Date: 7/11/2024 Salary: $5,423 - $7,721 per month. Effective 7/1/2024 Job Type: Salaried County: Cook Number of Vacancies: 3 Plan/BU: RC063 This position is a un
Job Source: State of IllinoisPerformance Trust
Chicago, IL, United States
Performance Trust Capital Partners is seeking a Service Desk Support Technician to join our Technology Services team. This is a hands on role responsible for supporting our firm's technology needs while working with talented system administrators, developers, and technology professionals in a highly leveraged data and analytics driven environment.
Job Source: Performance TrustBeacon Hill
Oak Brook, IL, United States
Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite. Requirements Experience with a ticketing system (Jira or Similar) Azure Active Directory (onboarding, offboarding, etc) Windows 7 or 10 experience (installation, upgrade, and support) O365 Job
Job Source: Beacon HillBeacon Hill
Oak Brook, IL, United States
Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite. Requirements Experience with a ticketing system (Jira or Similar) Azure Active Directory (onboarding, offboarding, etc) Windows 7 or 10 experience (installation, upgrade, and support) O365 Job D
Job Source: Beacon HillGraycor Inc.
, IL, United States
>> Information Technology Support Specialist / Analyst Information Technology Support Specialist / Analyst Summary Title:Information Technology Support Specialist / AnalystID:1661Graycor Company:Graycor ServicesLocation:Oakbrook Terrace, ILJob Function:Information TechnologyDescription This position will provide excellent IT customer service and su
Job Source: Graycor Inc.United Airlines
Chicago, IL, United States
Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Conn
Job Source: United AirlinesOak Brook, IL, United States
We are seeking “IT Extroverts” to join our growing consulting group!
Our mission is to prime our Clients for progress and growth through expert IT consulting.
We are seeking a qualified, experienced Support Services Representative to join our team. Our Support Services Representative provides support to our client base via our Help Desk function. You coordinate user requests, perform light duty diagnostic work, and track department metrics. You also provide project and documentation support in line with department initiatives, company policy, and industry standards. Daily use of our ticketing system and monitoring platform is required.
Requirements:
Education & Experience
Associate’s Degree (Bachelor’s Degree in Computer Science, Information Systems or closely related field preferred)
2+ years’ experience in a Level 1 or Level 2 Support / Help Desk role (providing end user support in a corporate setting)
Technical Skills
Admin and maintenance of Windows workstations and Office 365 platforms
Uses a ticketing system effectively
Uses Microsoft Office Suite effectively
Other Skills & Qualifications
Demonstrates professionalism in all aspects, particularly in relation to our Core Values: Loyalty, Honesty, Hard Work, and Innovation
Excellent analytical reasoning skills
Exceptional Client relationship management skills
Able to explain benefits of technical solutions and services to both technical and non-technical individuals
Takes initiative to resolve issues
Able to create effective Client-facing and internal process documentation
Exceptional and professional written communication skills, including precise attention to detail (grammar, spelling, punctuation)
Excellent verbal communication skills
Able to lift 50 pounds unassisted.
Valid driver’s license and proof of insurance.
Screening
Criminal background check (Federal, National, Local)
Valued Skills & Qualifications (not required)
Azure / AAD experience
Azure certification
Office 365 certification
Windows Server
Microsoft Exchange
N-Able / Solarwinds and its subservices
Autotask
Duties and Responsibilities
75% - Help Desk Support
Manage requests made by users who contact our help desk, via phone or email, and manage their expectations of resolution
Staff the help desk Monday through Friday from 8am to 5pm, and maintain the Support Services ticket queue
Coordinate with Director of Support Services, Team Leads, and rest of department regarding queue and status of tickets
Adhere to ticket support and client communication protocol
Ad hoc involvement in document creation and project support, as requested by Management
15% - Process Improvement
Partner with other department members to innovate upon metrics, support, reporting, and technical processes
10% - Professional Development
Participate in Company-sponsored development activities and training to further develop your professional skills.
Ongoing growth and development of your technical skills in line with the Company’s technology formula to implement the most effective solutions for our Clients.
We proudly offer a competitive benefits package (including BCBS health plans with HRA options, Guardian dental/vision/life plans, 401(k), and dog/cat care discount program), as well as personalized planning strategies to enhance your career path with our growing organization .
#J-18808-Ljbffr
Email Alert for IT Support Services Consultant jobs in Oak Brook, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.