Head of Sales Training & Enablement, Grocery & Retail_

New York

**About the Role**

**The Global Commercial Training and Development team is responsible for enabling the Uber Delivery business in building a world-class B2B Commercial organization. Our team owns and delivers training and enablement programs that drive sales productivity and allow our customer-facing teams to grow in their role .**

As a member of the team, you will be responsible for implementing commercial training & enablement programs for our Grocery and Retail commercial team members. You will help design, develop, and deliver training programs, as well as support creation and implementation of revenue enablement programs that ensure we are maximizing commercial productivity.

You will report directly to the Head of Global Sales Training and Enablement, and will partner very closely with the global, regional and country-level Commercial Leadership team in our Grocery & Retail segment.

**What you'll do**

+ Manage the implementation of key training enablement programs for sales and account management teams supporting our expansion into the grocery and retail merchant categories. This includes new hire onboarding, product and systems training, sales skill development, partner management, and general go-to-market support etc. You will work directly with key stakeholders across sales, commercial operations, HR, product, and other teams to align on priorities, needs, define processes, and design learning experiences aligned to global processes.

+ Support the development and maintenance of the sales productivity tools. You will be responsible for helping design processes and tools for driving deep client partner relationships. This includes creating processes, tools, training, and coaching on the development of joint business plans, quarterly business reviews, and ongoing client negotiations.

+ Using available productivity, performance, and conversation insights, design improved processes and tools to improve seller and partner manager performance. This includes designing new engagement flows, reporting, training and support materials, pitch decks, and similar materials for enterprise-level clients

+ Create and maintain learning content both independently and in partnership with the central instructional design team.

+ Collaborate closely with, and act as a liaison between, Sales, Marketing, Product, and Commercial Operations teams to ensure sales teams have relevant and accurate information to do their jobs.

+ Define the right metrics for tracking success and proactively report on progress.

+ Schedule and host trainings, in collaboration with the central team, to deploy new software, tools, products, and other resources

+ Always be learner-first, ensuring that your programs not only drive expected performance, but are also a good use of time and Uber resources, ensuring that your learners are receiving the knowledge and tools they need to perform optimally.

+ Field ad hoc content and support requests from the Commercial and Commercial Operations teams and prioritize activities based on these requests

+ Establish a broad network across the organization that allows you to easily identify internal best practice and rapidly scale & deploy these.

+ Help gather feedback from the commercial team on a regular basis to constantly improve enablement programs

**Basic Qualifications:**

+ Minimum of 5 years experience as a Sales Training and Enablement Program Manager or leader. Experience in regional or global training and enablement program management, including stakeholder management, content design, and enablement tooling development.

+ Experience as an account representative, client partner, and/or sales manager in selling to enterprise-level retail and/or grocery businesses

+ Heavy experience working in/with B2B customer-facing teams and/or coaching frontline sales staff.

+ You must thrive in a fast-paced environment and have the ability to switch from high-level program strategy to rolling up your sleeves through to implementation.

+ Experience building end to end enablement tools and processes based on insights and data

**Preferred Qualifications:**

+ Ability to create and deploy learning and enablement tools in a variety of formats. Experience with content creation tools, learning management, and sales enablement tools is a plus.

+ Experience with Salesforce, Google Suite, conversation insights and revenue enablement tools, a plus;

For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- oogle.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform