Group Reservations Coordinator
Chicago, IL, United States
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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically:
Establish initial contact with customer at file turnover
Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
Qualifications Expert knowledge of Word, Excel and Encore/Spirit
Excellent multi-tasking and organizational skills
Excellent customer service and interface skills
Understanding of rooms merchandising and yield management processes
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