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Group Reservations Coordinator

Chicago, IL, United States

If you're looking for a career with Apple Leisure Group, please click here to view job postings.

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically:

Establish initial contact with customer at file turnover

Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.

Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.

Qualifications Expert knowledge of Word, Excel and Encore/Spirit

Excellent multi-tasking and organizational skills

Excellent customer service and interface skills

Understanding of rooms merchandising and yield management processes

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

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