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Hyatt Hotels Corporation
Chicago, IL, United States
If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledg
Job Source: Hyatt Hotels CorporationNewport and Associates
Chicago, IL, United States
Are you passionate about creating unforgettable travel experiences? Do you have a knack for superior customer service? If so, we have the perfect opportunity for you! Our company, with over 70 years of dedicated service to clients worldwide, is seeking enthusiastic individuals to join our team as Travel Professionals. No prior experience is necessa
Job Source: Newport and AssociatesC&S Consulting
Chicago, IL, United States
Exciting Virtual Opportunity! Ready to turn your love for travel into a rewarding career? Join forces with our renowned agency, backed by 70+ years of industry expertise, and step into a world of endless possibilities. Here's what we've crafted just for you: Set Off on a Journey Featuring: Comprehensive Training and Certification: Elevate your skil
Job Source: C&S ConsultingIHG
Chicago, IL, United States
**_Relationships:_** + Reports directly to the Director of Revenue Management + Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels **_Duties and Responsibilities:_** + Receives GRI and contracts for current and future groups from
Job Source: IHGHyatt
Chicago, IL, United States
**Description:** Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically: + Establish initial contact with customer at file turnover + Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history
Job Source: HyattHyatt Hotels Corporation
Chicago, IL, United States
If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.
Job Source: Hyatt Hotels CorporationHyatt Hotels and Resorts
Chicago, IL, United States
Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically: Establish initial contact with customer at file turnover Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managin
Job Source: Hyatt Hotels and ResortsHyatt
Chicago, IL, United States
Description: Candidate will manage group reservations and group rooms inventory as part of the convention services process, specifically: Establish initial contact with customer at file turnover Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtain
Job Source: HyattChicago, IL, United States
GENERAL SUMMARY
As part of the Preferred Travel Group Reservations Coordinator ( VIP Desk & Social Groups Specialist) is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email box, Preferred Marketing Nights Sale Campaigns, and any other programs as developed. Additionally, this position will encompass the responsibilities of a Social Groups Specialist, handling inquiries and reservations related to social group requests from the luxury travel agencies.
This position is responsible for email responses, call handling, tracking and reports preparation relative to the service.
ORGANIZATIONAL RELATIONSHIP
Under the general supervision of the Senior Manager, Customer Relations, the VIP Desk Coordinator & Social Groups Specialist work with the Global VIP Desk Team, Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department.
DUTIES & RESPONSIBILITIES
A. Assist with Top travel agency reservations and additional services requested as part of a guest stay such as upgrades, amenities, clearance over sold dates, dinner reservations, etc.
B. Handle inquiries and reservations related to social groups, ensuring excellent customer service and smooth execution.
C. Assist with VIP Desk reports preparation as assigned.
D. Support specific PTG programs as outlined and developed (Preferred Access, Preferred Residences, Preferred Golf, etc.).
E. Follow PTG processes for logging all inquiries, and tracing for follow-up and resolution.
F. Assist with VIP Desk reports preparation as assigned.
QUALIFICATIONS
• Excellent written and verbal skills in English. Written samples will be requested.
• Proficiency in Excel is required
• 2-3 years of experience in a customer contact position
• Ability to manage multiple media simultaneously – phone, email, reservation system, web
• Highly organized
• Travel agency or hotel experience is preferred
• A university degree or equivalent is a plus
WORKING CONDITIONS
Working from the Chicago Office with a potential hybrid model.
PHG REQUIRED TRAINING
1. Orientation
2. Outlook training
3. Loyalty Management System, Voice Agent, Power BI and other tools as needed
4. Dynamics 365 training
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Email Alert for Reservations Coordinator jobs in Chicago, IL, United States
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