Vice President, Content Practices

Alpharetta, GA, United States

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Vice President, Content Practices Alpharetta, GA, US Gaithersburg, MD, US

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital  transformation.

The Vice President, Content Practice Professional Services will lead the professional services technical team responsible for all content technologies including content, architecture, eco systems, and verticals practices.

Reporting to Senior Vice President of Professional Services and serving as an integral member of the senior leadership team, this Vice President will be responsible for creating the methodology of implementation, staffing and fulfilling project demands, defining best practices for implementation, coordinating staffing from Onshore, Centers of Excellence and 3rd parties to ensure staffing level are available to meet demand. In addition, the leader will be goaled with driving additional implementation efficiency into the business by automation, off-shore, and standard deliverables.

The Vice President, Content Practice Professional Services will be a hands-on senior leader who can provide counsel to the Senior Vice President of Professional Services, manage multiple projects and customers, lead technical consultants, develop compelling thought leadership and implement new methods of making OpenText world class in Professional Services.

KEY RESPONSIBILITIES

Responsible for the delivery of technical solutions for professional services projects

Provide strategic vision and implementation of that vision for how OpenText delivers solutions in the Content practices.

Ensure an infinite resources model to include onshore, offshore, and 3rd party resources.

Deliver best in class cost effective solutions.

Manage customer escalations from a practice perspective.

Forecast and take responsibility for P&L of the practice.

Manage external consultants’ quality and deliverables.

Ensure bid review and cost estimates for projects.

DESIRED OUTCOMES

Ownership of Content practice from a technical perspective including implementation, delivery and bid/scoping process, drive revenue conversion and margin in the practice, create IP from the practice.

Implement a global thought leadership on improving practices and functions of delivery functions.

Drive an expanded level of communication with OpenText customers and consultants providing career paths and team structure.

Improve awareness of trouble programs and proactively manage the risk from the practice.

This leader is a techni cal leader with the leadership, gravitas, and presence to work with customer escalated contacts Vice President – C level communication.

Being able to work both the EMEA time zones and US time zones.

IDEAL EXPERIENCE

Experience with and passion for delivering complex software professional services

Technical knowledge of digital transformation professional services

Demonstrated ability to successfully plan, implement, and deliver software solutions to fortune 500 companies

Managing complex requirements and customers

Demonstrated leadership and organizational skills with distributed teams:

Organizing resources from both technical resources from technical practices inside of OpenText and from 3rd parties

Evaluate 3rd parties implementing and success.

Experience managing complex project and teams:

10+ years of managing global and remote teams for professional services on enterprise software solutions.

Ability to identify, retain and grow talent required for successful website development & maintenance.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at h [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OPENTEXT -THE INFORMATION COMPANY

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.

CREATE THE FUTURE

We create economic growth that is inclusive and sustainable.

BE DESERVING OF TRUST

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.

WE, NOT I

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.

RAISE THE BAR

We set high standards and exceptions, to learn, to be better.

OWN THE OUTCOME

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

“ We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets. ” - Mark Barrenechea, CEO & CTO

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