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wedi
Batavia, IL, United States
The primary responsibilities of the Help Desk Support Specialist are to provide company-wide onsite and remote troubleshooting and technical support on a variety of IT related hardware, software and business applications and equipment. In this position you will report to the Vice President of Operations. Responsibilities: Act as the first point o
Job Source: wediAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueityMKD Electric
Elgin, IL, United States
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Job Source: MKD ElectricArlington Heights Memorial Library
Arlington Heights, IL, United States
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Job Source: Arlington Heights Memorial LibraryCVS Health
Saint Charles
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
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St Charles, IL, United States
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Job Source: LifeStance HealthThe LaSalle Group
Schaumburg, IL, United States
LaSalle Network is currently partnering with a client, a leading provider of home infusion services in the healthcare industry, that is seeking a Help Desk Technician, Level 1 to join their team. This position is based in Schaumburg, IL. This is a contract-to-hire position. Help Desk Technician, Level 1 Responsibilities: Mobile device support P
Job Source: The LaSalle GroupPanda Restaurant Group
Batavia, IL, United States
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that
Job Source: Panda Restaurant GroupSt Charles, IL, United States
In this role, the Help Desk Support Specialist responds to end-user requests for technical assistance by phone, email, or ticketing system.
Responsible for Troubleshoots and resolves computer, application, system, device, access, or performance issues.
This role relies on established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
Responsible for advising users on the methods, steps, and actions required to resolve and avoid future issues and provides documentation as needed.
Escalate problems to appropriate levels or teams to achieve issue resolution.
Provide support installs or upgrades of software or devices.
Set up user profiles, VPN Access following protocol
re-set passwords and similar
Fulfill all service level standards for response time and quality.
Respond to high number of user tickets
Other duties as assigned
Requirements:
Associate Degree in Computer Science, Information Technology, or a related field, or equivalent relevant work experience such as Help Desk or other Computer experience Excellent verbal and written communication skills
Possesses strong time-management skills
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Helpful to have experience with the following technology:
Excel, Word, Outlook, Exchange, Active Directory, Windows Server, Sage, Remote Desktop
Helpful to have understanding of:
Basic networking, TCP/IP, routing and switching
Desktop and server hardware, ie. homelab or built personal computer.
Basic scripting such as powershell or bash, with an emphasis on automation
Work Schedule: Monday- Friday 8:30 AM-5:00 PM
Benefit Offering: Life, Medical, Dental, Vision Benefits
401K including employer match
Paid PTO
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
Important Links:
EEO is the Law Supplemental Notice Pay Transparency
Email Alert for Help Desk Support Specialist *On Site Saint Charles ,IL jobs in St Charles, IL, United States
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