Information Systems Specialist II (Business Analyst - Criminal Justice)

Napa, CA, United States

The Napa Valley

Internationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position This recruitment is being conducted to fill one full-time vacancy for the classification of Information Systems Specialist II in the Information Technology Services (ITS) Department, a Division of the County Executive Office, at Napa County. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.

About the Position: Annual Salary Range: $99,424.00 (Step 1) - $119,059.20 (Step 5)

View Summary of the benefits package fo r Public Service Employee Unit Benefits Summary HERE

We're seeking an Information Systems Specialist - Business Analyst to join the Customer Relationship Management (CRM) team! The incumbent will be dedicated to criminal justice departments and will oversee their application portfolio, provide Tier 2 support, and work on business process improvement initiatives. The incumbent will also serve as Product Owner for the primary mission-critical application, CJNet. CJNet is a comprehensive management system used by all criminal justice departments. It was created and is maintained by Napa County ITS developers. The ideal candidate will have business process analysis experience, criminal justice administration experience and a good understanding of information technology along with excellent communication skills. However, candidates who are strong in any of these three areas with the ability to learn the other two will be considered.

The ideal candidate will be able to:

Meet with department managers, decision makers, system owners, and end users to define business and operations requirements, document requirements as features and work items in Azure DevOps, test completed work items, and manage the work item backlog in coordination with the Scrum Master and Development Team.

Triage Help Desk tickets related to Criminal Justice, resolve those tickets within their skillset and refer the remaining tickets to the appropriate product teams.

Conduct quarterly meetings with departmental managers to convey the status of current projects, develop future project plans, and communicate ITS initiatives.

Manage the application portfolio of assigned departments, provide Tier 2 support for departmental application issues, and coordinate installations and upgrades.

Serve as the primary liaison between ITS and assigned departments and build strong relationships with key departmental staff.

Collaborate directly with departments, vendors, and/or ITS teams on the planning, design, acquisition, development, and deployment of new applications and enhancements to existing applications.

Plan and perform business systems analysis of major business activities and functions; meet with department management to review existing processes and procedures and determine needs; develop recommendations to improve processes; translate business objectives into application requirements.

Research new hardware and software requests and evaluate potential solutions to departmental needs and coordinate with vendors and ITS teams to vet new application requests.

Perform workflow analyses, requirements definition, value stream mapping, data modeling, and logical system design to resolve business problems, meet department objectives, and exploit integrated technology opportunities; create formal documentation of functional specifications describing customer business requirements; analyze data and information trends to support system capacity and performance planning or diagnose issues related to assigned systems.

Position Requirements: To qualify for the Information Systems Specialist II classification, any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation.

Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License.

Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

The Recruitment Process: Application Deadline By 5:00 pm PST/PDT on Monday, June 24, 2024

Application Screening By Monday, June 24, 2024

Supplemental Question Scoring By Wednesday, June 27, 2024

Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.

Oral Panel Exam Week of July 8, 2024

Establish Eligibility List Week of July 8, 2024

Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year.

The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties View the full job description, including the example of duties, for the Info Systems Specialist II HERE.

Disaster Service Workers

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

ADA Accommodation:

Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION

SALARY -

Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -

Click here for additional benefits information for Public Services Employees:

https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary-Public-Service-Employee-PSE

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -

Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -

All employees hired into allocated positions or extra help positions will be fingerprinted.

SELECTION PROCESS -

FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

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