Information Systems Specialist I/II (HELP DESK)

Napa, CA, United States

Salary : $90,792.00 - $123,822.40 Annually

Location : Napa, CA

Job Type: Full Time

Job Number: 1219-2024-06-27

Department: Information Technology Services

Opening Date: 06/27/2024

Closing Date: 7/12/2024 5:00 PM Pacific

The Napa Valley

Internationally known for its fine wines, exciting restaurants, and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, and cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning, and attractive quality of life provide the ideal mix of small-town living and big-city amenities.

Napa County as an Employer

As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more

The Position

This recruitment is being conducted to fill one full-time vacancy for the classification of Information Systems Specialist I or Information Systems Specialist II, depending on the qualifications, in the Information Technology Services (ITS) Department, a Division of the County Executive Office, at Napa County. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.

About the Department of Information Technology Services:

Napa County Information Technology Services (ITS) is a branch of the County Executive Office that provides technology services and solutions to all 18 County departments, as well as a range of technology services to five special districts within the County. Each of these functional areas and special districts provide their unique services to the Napa County community and ITS plays a strategic role in fulfilling technology needs in support of these varying businesses.

About the Position of Information Systems Specialist I/II for ITS Service Desk:

Pay Range for ISS I: $43.65 per hour (Step 1) - $52.02 per hour (Step 5)

Pay Range for ISS II: $49.71 per hour (Step 1) - $59.53 per hour (Step 5)

Benefits: Learn more about the benefits package for these positions

The Information Systems Specialist I/II will be a member of the ITS Service Desk group. This position will be administering end-user support on a variety of computers, printers, and other devices, over the phone and on-site. The ideal candidate must have strong problem-solving skills, customer service skills, and experience working in an Enterprise Environment performing hardware and software maintenance, replacement, and installations. The ideal candidates will need to be well-versed in the administration of Windows Operating Systems, Microsoft Office 365, and Microsoft Active Directory and Azure. Additionally, the ideal candidate will understand business requirements and communicate those requirements to the Information Technology Services (ITS) Management team; perform technical work on information technology projects; plan, develop, and test computer systems and applications; analyze user requirements to implement solutions to meet their business needs.

Position Requirements of Information Systems Specialist I:

To qualify for the Info Systems Specialist I classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Experience: None required.

Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Position Requirements of Information Systems Specialist II:

To qualify for the Info Systems Specialist II classification , an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation.

Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License.

The Recruitment Process:

Application Deadline By Friday, July 12, 2024 at 5pm PST Application Screening By Monday, July 15, 2024 Supplemental Question Scoring Tentatively the week of July 15, 2024

Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview .

Oral Panel Interview Tentatively the week of July 29, 2024 Establish Eligibility List Tentatively the week of July 29, 2024

Only the most qualified candidates from the interview process will be placed on the eligibility list and may be considered to fill positions for up to one year.

Human Resources reserves the right to make changes, additions, or deletions to the examination dates/processes.

Example of Duties

View the full job description including the example of duties for these positions can be reviewed below. Info Systems Specialist II HERE

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

ADA Accommodation:

Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION

SALARY -

Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -

Click here for additional benefits information for Public Services Employees:

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -

Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -

All employees hired into allocated positions or extra help positions will be fingerprinted.

SELECTION PROCESS -

FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

01

Instructions for Supplemental Application Questions. The following questions comprise one of the steps in the selection process for this position and are intended to assist you in presenting your qualifications. Only the information you provide in your answers to these questions will be evaluated and scored to determine the best-qualified candidates to continue in the selection process for this position. Please be complete and specific in answering the questions, as your score will be based on this information. Applications submitted without responses to the supplemental questions will not be evaluated. Although your experience and education should relate to your application, your application and or resume will not be reviewed when scoring the supplemental questions. Therefore, please be as detailed as possible in your responses to the supplemental questions. I have read and understand the instructions presented above. Yes

No

02

If selected for this position, a medical screening may be required as part of the pre-employment process. I have read and understand this requirement. Yes

No

03

This position is located in Napa, CA. Our telework policy is as follows:"Teleworking is not permitted during the first six (6) months of employment and/or during the first six (6) months of a probationary period. Should teleworking be permitted by a hiring department after the 6-month requirement, the County supports a telework schedule that consists of a maximum of two (2) days per week." I acknowledge that this position is on-site and I understand the telework agreement. Yes

No

04

Will you now or in the future require sponsorship to work within the United States? Yes

No

05

If you answered yes to #4 please provide supplemental information below. If you answered no, please write "N/A"

06

Please describe your experience deploying, troubleshooting, and supporting hardware systems such as PCs/laptops, printers, iPhones in an enterprise environment. In your response, please include the following information:A.) Products supported B.) Number of systems supportedC.) Duties performed.

07

Please describe one or two projects you have worked on that are relevant to this position. In detail, include your role in the projects and why they were significant.

08

Please describe any work experience and skills you possess that you believe makes you the ideal candidate for a Service Desk position in an enterprise environment.

Required Question