Information Systems Specialist I/II (HELP DESK)

Napa, CA, United States

Salary : $99,424.00 - $119,059.20 AnnuallyLocation : Napa, CAJob Type: Full TimeJob Number: 1117-2024-06-05Department: Information Technology ServicesOpening Date: 06/07/2024Closing Date: 6/24/2024 5:00 PM PacificThe Napa ValleyInternationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Napa County as an EmployerAs an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more The PositionThis recruitment is being conducted to fill one full-time vacancy for the classification of Information Systems Specialist II in the Information Technology Services (ITS) Department, a Division of the County Executive Office, at Napa County. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.About the Position:Annual Salary Range: $99,424.00 (Step 1) - $119,059.20 (Step 5)View Summary of the benefits package for We're seeking an Information Systems Specialist - Business Analyst to join the Customer Relationship Management (CRM) team! The incumbent will be dedicated to criminal justice departments and will oversee their application portfolio, provide Tier 2 support, and work on business process improvement initiatives. The incumbent will also serve as Product Owner for the primary mission-critical application, CJNet. CJNet is a comprehensive management system used by all criminal justice departments. It was created and is maintained by Napa County ITS developers. The ideal candidate will have business process analysis experience, criminal justice administration experience and a good understanding of information technology along with excellent communication skills. However, candidates who are strong in any of these three areas with the ability to learn the other two will be considered. The ideal candidate will be able to: Meet with department managers, decision makers, system owners, and end users to define business and operations requirements, document requirements as features and work items in Azure DevOps, test completed work items, and manage the work item backlog in coordination with the Scrum Master and Development Team. Triage Help Desk tickets related to Criminal Justice, resolve those tickets within their skillset and refer the remaining tickets to the appropriate product teams. Conduct quarterly meetings with departmental managers to convey the status of current projects, develop future project plans, and communicate ITS initiatives. Manage the application portfolio of assigned departments, provide Tier 2 support for departmental application issues, and coordinate installations and upgrades. Serve as the primary liaison between ITS and assigned departments and build strong relationships with key departmental staff. Collaborate directly with departments, vendors, and/or ITS teams on the planning, design, acquisition, development, and deployment of new applications and enhancements to existing applications. Plan and perform business systems analysis of major business activities and functions; meet with department management to review existing processes and procedures and determine needs; develop recommendations to improve processes; translate business objectives into application requirements. Research new hardware and software requests and evaluate potential solutions to departmental needs and coordinate with vendors and ITS teams to vet new application requests. Perform workflow analyses, requirements definition, value stream mapping, data modeling, and logical system design to resolve business problems, meet department objectives, and exploit integrated technology opportunities; create formal documentation of functional specifications describing customer business requirements; analyze data and information trends to support system capacity and performance planning or diagnose issues related to assigned systems.Position Requirements:To qualify for the Information Systems Specialist II classification, any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation.Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis.License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License.*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.The Recruitment Process:Application DeadlineBy 5:00 pm PST/PDT on Monday, June 24, 2024Application ScreeningBy Monday, June 24, 2024Supplemental Question ScoringBy Wednesday, June 27, 2024 Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. Oral Panel ExamWeek of July 8, 2024 Establish Eligibility ListWeek of July 8, 2024 Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year.The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties View the full job description, including the example of duties, for the Disaster Service WorkersNapa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).ADA Accommodation:Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATIONSALARY -Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.ADDITIONAL BENEFITS INFO - Click here for additional benefits information for Public Services Employees: THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONSEMPLOYMENT INFORMATIONPHYSICAL STANDARDS -Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.FINGERPRINTING -All employees hired into allocated positions or extra help positions will be fingerprinted.SELECTION PROCESS -FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.01 Instructions for Supplemental Application Questions. The following questions comprise one of the steps in the selection process for this position and are intended to assist you in presenting your qualifications. Only the information you provide in your answers to these questions will be evaluated and scored to determine the best-qualified candidates to continue in the selection process for this position. Please be complete and specific in answering the questions, as your score will be based on this information. Applications submitted without responses to the supplemental questions will not be evaluated. Although your experience and education should relate to your application, your application and resume will not be reviewed when scoring the supplemental questions. Please be as detailed as possible in your responses to the supplemental questions. I have read and understand the instructions presented above. Yes No 02 If selected for this position, a medical screening may be required as part of the pre-employment process. I have read and understand this requirement. Yes No 03 This position is located in Napa, CA. Our telework policy is as follows:"Teleworking is not permitted during the first six (6) months of employment and/or during the first six (6) months of a probationary period. Should teleworking be permitted by a hiring department after the 6-month requirement, the County supports a telework schedule that consists of a maximum of two (2) days per week." I acknowledge that this position is on-site and I understand the telework agreement. Yes No 04 Will you now or in the future require sponsorship to work within the United States? Yes No 05 If you answered yes to #4 please provide supplemental information below. If you answered no, please write "N/A" 06 In detail, please share what makes you a strong candidate for the Information Systems Specialist II - Business Analyst position by describing your training and work experience in the following key three (3) areas for this role:1) technology & software2) business process analysis3) criminal justice administration Please address each area individually, showcasing your breadth of technology background, relevant software applications, and your most meaningful process improvement. Additionally, explain how these areas of training and experience interrelate. If you lack experience in any or all three areas, discuss how your training and experience in the other areas compensate for this. Please answer thoroughly, including details even if this information is already present on your application or resume. Required Question

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