Director, Product Management – Digital Products

Boston, MA, United States

Director, Product Management - Digital Products

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

SUMMARY STATEMENT:

The Director, Product Management - Digital Products, is pivotal in steering the vision and strategic direction of the organization's digital products, encompassing the CRM Ecosystem, Website, Digital Applications, and Games. They are responsible for translating stakeholder needs and market opportunities into actionable roadmaps and product features while leading cross-functional teams in an agile environment to deliver high-value digital solutions efficiently. This position bridges the gap between business objectives and technological capabilities, ensuring that the product development process aligns with the company's goals and dynamically responds to customer demands and competitive pressures. Through effective leadership and strategic foresight, the Digital Product Management Leader drives the growth and success of the organization's digital portfolio.

RESPONSIBILITIES:

Develops and communicates a clear strategic vision for all digital products such as CRM Ecosystem, Websites, Digital Applications, and Games, ensuring alignment with the organization's goals and market needs. This involves defining product value propositions and setting the strategic direction to drive growth and user satisfaction.

Provides leadership consultation to the cross-divisional product management team in identifying new opportunities, defining product value propositions, and setting the strategic direction to drive growth and user satisfaction. This includes prioritizing initiatives based on business value, customer impact, and strategic objectives.

Builds and manages dynamic, data-driven roadmaps and product backlogs for each digital product, prioritizing initiatives based on business value, customer impact, and strategic objectives. Ensures roadmaps are aligned with the overall product strategy and are adaptable to changing market conditions and stakeholder feedback.

Acts as the primary liaison between stakeholders (including customers, business units, and executive leadership) and the product management team. Gathers analyzes, and translates business needs and customer feedback into actionable product requirements, ensuring stakeholder expectations are met through transparent communication and collaboration.

Leads cross-functional teams using Agile methodologies, fostering a culture of continuous improvement, collaboration, and high performance. This involves managing sprint planning, retrospectives, and daily stand-ups to drive progress against the product backlog.

Establishes and monitors each digital product's key performance indicators (KPIs), assessing their success against strategic goals and market benchmarks. This includes leveraging data to make informed decisions and continuously iterating on the product offering based on performance analysis, customer feedback, and technological advancements.

Guides the design process to ensure products are accessible intuitive, and provide a seamless user experience to enhance market competitiveness and user satisfaction.

WORK SCHEDULE:

This position is full-time, hybrid, Monday - Friday

REPORTS TO:

Head of Digital Audience Development

MINIMUM QUALIFICATIONS:

Bachelor's Degree

Five (5) or more years of experience in product management or product development in technology.

Proven expertise in product management methodologies, such as Agile and Lean practices. This includes hands-on experience in roadmap planning, backlog prioritization, and iterative development processes.

Strong technical understanding and experience with digital product development cycles, including CRM systems, websites, CMS, mobile applications, and games.

Exceptional analytical and problem-solving skills, with the ability to use data-driven insights to make strategic product decisions.

Proficiency in analyzing market trends, customer feedback, and performance metrics to guide product strategy and optimization.

Effective communication skills, ability of engaging and influencing cross-functional teams, stakeholders, and external partners.

Leadership and team management experience.

Experience working with the Salesforce suite of products and services, including Sales Marketing Cloud

STARTING SALARY:

Exempt (Salaried). $110,000 - $120,000 annually

BENEFITS:

Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

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