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ILLINOIS PRESS ASSOCIATION
, IL, United States
Job openings will appear here and on Facebook, LinkedIn and Twitter. You must register/log-in to submit a job posting. All posts require approval before being published. The Illinois Press Association is looking to fill the position of Applications Support Specialist. This position involves assisting all departments of the IPA, including but not li
Job Source: ILLINOIS PRESS ASSOCIATIONReveal Data
Chicago, IL, United States
**Description** The application support specialist is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They are first line responders and carrying from initiation to resolution.
Job Source: Reveal Datamxdcocktails.com
Chicago, IL, United States
** Application Support Specialist** **Job Category****:** IT **Requisition Number****:** APPLI002719 Showing 1 location **Job Details** **Description** Mark Anthony Services is hiring an **Application Support Specialist** responsible for supporting US business teams with their use of custom IT applications and reporting. The
Job Source: mxdcocktails.comInteractive Brokers
Chicago, IL, United States
**Application Support Specialist** at Interactive Brokers Chicago, IL Interactive Brokers is seeking several motivated individuals to join our Application Support Group (ASG) as an Application Support Specialist, supporting the greater New Accounts team. This individual is a key component in ensuring that the overall client experience is exceptiona
Job Source: Interactive BrokersThe Phoenix Group
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A law firm in NYC is hiring for an Application Support Specialist. This is a full time, hybrid position. Job Responsibilities: • Analyze & resolve incidents, service requests and information requests covering application software, hardware componentry, network configuration and infrastructure. • Collect information through customer interview, supp
Job Source: The Phoenix GroupHormann North America
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Job Description Job Description Salary: 60,000 Job Summary: The IT Systems Support Functional Specialist is responsible for all aspects of Tier 1 and Tier 2 functional applications and system functional support and minor technical assistance. This individual must address a wide variety of user issues and will act as the “go-to” person for the mai
Job Source: Hormann North AmericaGriffith Foods
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Griffith Foods is a global manufacturer of food products. We provide a wide range of taste and texture components for food industry customers throughout the world. Our products include seasoning blends, dry mixes, coating systems, dough blends, crumbs, flavors, sauces and food bases that are used in an extensive variety of application from snack fo
Job Source: Griffith FoodsFederal Home Loan Bank of Des Moines
Chicago, IL, United States
Join the FHLBC team! At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. • Retirement program (401k and Pension) • Medical, dental and vision insurance • Lifestyle Spendin
Job Source: Federal Home Loan Bank of Des MoinesChicago, IL, United States
**Senior Application Support Specialist**
Customer Success, Chicago
**Position Summary**
The Senior Application Support Specialist is responsible for leading the customer support solutions team which responds to inquiries across the full suite of Reveal software and technologies. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They oversee levels one through three responders across all shifts including external resources assuring the expected client experience bar is always maintained. This individual supervises initial and continued training, improvement processes, and overall team performance. Works with VP of Consulting & Support Solutions.
**Duties & Responsibilities**
* Provide oversight to teams responding to customer inquiries assuring a timely acknowledgement and utilizing skills, application expertise, and knowledgebase articles to answer questions and solve technical problems.
* Ultimately owns all tickets while instilling that philosophy within the team that they retain the request until completely resolved and provides follow-up with client after closed to assure continued success.
* Conduct daily/weekly team status and development meetings and aid those with roadblocks.
* Provides oversight and training to team outlining protocols to assist users with configuration and settings across Reveal
* AI/Processing/Review technologies and test to assure it is functioning to client satisfaction.
* Maintain regular reporting on key performance indicators such as ticket count, response times, and customer satisfaction and then execute on strategies for improvement with assistance from VP of Consulting & Support Solutions.
* Proactively and reactively direct the creation of client service-related applications in collaboration with other internal and external teams.
* Assist in the development of installation packages for various internal or external customers.
* Actively assist in maintaining Reveals cloud-based services and developing methods for automated maintenance or reporting.
* Devise a valid cross-training system and standardized methods for advancement in the request ranking.
* Keep on-call schedule for group and determine appropriate resource provisioning.
* Contribute to, coordinate, and organize software documentation, knowledgebase articles, and other client facing materials.
Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.
**Preferred Experience**
* College degree in Computer Science or Information Systems related area
* Familiar with client-server architecture, modern programming language, and SQL scripting
* 6~10 years working experience with previous help desk/support history
* eDiscovery experience a big plus
* Familiar with Azure/AWS a plus
**Preferred Characteristics**
* Excellent written and oral communication skills.
* Engaging personality and ability to engage others.
* Ability to inspire fellowship.
* Diverse competency to manage in-office and remote team members.
* Keen sense of attention to detail.
* Obsessive documentation practices.
* Experienced problem solver with follow-through on tasks.
* Seeker of excellence with unending pursuit of improvement.
* Unselfish team-player.
* Quickly learn and understand technology.
Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.
*This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.*
**Hiring Policy**
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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Email Alert for Senior Application Support Specialist jobs in Chicago, IL, United States
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