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ILLINOIS PRESS ASSOCIATION
, IL, United States
Job openings will appear here and on Facebook, LinkedIn and Twitter. You must register/log-in to submit a job posting. All posts require approval before being published. The Illinois Press Association is looking to fill the position of Applications Support Specialist. This position involves assisting all departments of the IPA, including but not li
Job Source: ILLINOIS PRESS ASSOCIATIONReveal Data
Chicago, IL, United States
**Description** The application support specialist is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They are first line responders and carrying from initiation to resolution.
Job Source: Reveal DataInteractive Brokers
Chicago, IL, United States
**Application Support Specialist** at Interactive Brokers Chicago, IL Interactive Brokers is seeking several motivated individuals to join our Application Support Group (ASG) as an Application Support Specialist, supporting the greater New Accounts team. This individual is a key component in ensuring that the overall client experience is exceptiona
Job Source: Interactive BrokersThe Phoenix Group
Chicago, IL, United States
A law firm in NYC is hiring for an Application Support Specialist. This is a full time, hybrid position. Job Responsibilities: • Analyze & resolve incidents, service requests and information requests covering application software, hardware componentry, network configuration and infrastructure. • Collect information through customer interview, supp
Job Source: The Phoenix GroupHormann North America
, IL, United States
Job Description Job Description Salary: 60,000 Job Summary: The IT Systems Support Functional Specialist is responsible for all aspects of Tier 1 and Tier 2 functional applications and system functional support and minor technical assistance. This individual must address a wide variety of user issues and will act as the “go-to” person for the mai
Job Source: Hormann North AmericaReveal Data
Chicago, IL, United States
**Senior Application Support Specialist** Customer Success, Chicago **Position Summary** The Senior Application Support Specialist is responsible for leading the customer support solutions team which responds to inquiries across the full suite of Reveal software and technologies. They are responsive, helpful, thorough, and communicative when workin
Job Source: Reveal DataGriffith Foods
Alsip, IL, United States
Griffith Foods is a global manufacturer of food products. We provide a wide range of taste and texture components for food industry customers throughout the world. Our products include seasoning blends, dry mixes, coating systems, dough blends, crumbs, flavors, sauces and food bases that are used in an extensive variety of application from snack fo
Job Source: Griffith FoodsFederal Home Loan Bank of Des Moines
Chicago, IL, United States
Join the FHLBC team! At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. • Retirement program (401k and Pension) • Medical, dental and vision insurance • Lifestyle Spendin
Job Source: Federal Home Loan Bank of Des MoinesChicago, IL, United States
** Application Support Specialist**
**Job Category****:** IT **Requisition Number****:** APPLI002719 Showing 1 location **Job Details**
**Description**
Mark Anthony Services is hiring an **Application Support Specialist** responsible for supporting US business teams with their use of custom IT applications and reporting. The Application Support Specialist will draw upon problem solving and critical thinking skills to troubleshoot application systems that are essential to daily operations. This role will track and collaborate on issues with the corporate IT group in Canada.
**As an Application Support Specialist, your responsibilities will include:**
**Support**
* First line of support for 20+ deployed custom applications for the US Commercial business
* Administer application service desk tickets within a defined SLA
* Test and solve reported issues, documenting steps taken and resolution details
* Verify resolution with end-users and resolve assigned tickets
* Develop subject matter expertise and deep business understanding of supported applications
**Documentation**
* Create user documentation and training materials for custom applications
* Build and maintain application service deck knowledge base
* Detail bugs for developers in JIRA or similar ticketing system
**Testing**
* Test, confirm and document details of reported issues prior to engaging IT group on correction
* Test systems enhancements and fixes developed by the IT group prior to live deployment
* Create and implement end to end test plans, communicating any failed cases to IT group
**Business/IT Liaison**
* Communicate systems functionality in a matter appropriate to the target audience, including end users, business leaders and corporate IT
* Cultivate trust-based relationships with US business groups and corporate IT teams
* Monitor the status of outstanding application bugs, providing end users with timely updates
* Evaluate risk and escalate time sensitive issues as necessary for rapid resolution
**Qualified candidates will have:**
* Bachelor's Degree in a business or technology related field
* 3 -5 years experience in a technical customer support or client facing role
* Previous experience using Service Now or JIRA, preferred but not required
* Previous exposure to sophisticated web applications, integrated systems and reporting, preferred but not required
* Favorable consideration for CPG, Beverage, or other consumer Sales/Marketing experience
**The Application Specialist position is well-suited for you if you possess:**
* Strong investigative and problem-solving ability
* Strong written, verbal and visual communication
* Well-organized with attention to detail
* Self-starter with confidence to drive issues through to resolution in a fast-paced environment
* Highly comfortable with business level mathematical operations and concepts
* Proficiency in Microsoft Office
* Familiarity collecting, analyzing and interpreting data
* Comfort working with business users at all levels
* Ability to train or instruct in a group setting
**Bring flavor to life**
Mark Anthony Services, Inc. provides corporate support in the US for Mark Anthony Brewing and Mark Anthony Brands, Inc., which produce and sell brands like the iconic White Claw Hard Seltzer, Mikes Hard Lemonade, Mikes Harder Lemonade, and MXD.
We are a private, family owned business that cares for people.
As the company grows, so does its inclusive and expressive culture. The Company is a unique blend of entrepreneurial determination and drive with advanced information systems and disciplined focus. We are grounded in our core values of Sense of Urgency, Authenticity, Simplicity, Humility, and Trust. These come to life everyday through our 5Cs, the 5 core behaviors necessary to be successful here: Communication, Collaboration, Commitment, Competence and Curiosity.
If you are curious, collaborative, focused and thrive in a fast-paced environment and are looking for a long-term role with a company that is transforming the industry while having some fun - we want you to consider joining our family!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please reach out to [email protected] for assistance.
**#LI-RM1**
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Email Alert for Application Support Specialist jobs in Chicago, IL, United States
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