Senior Director D&T Global Account Efficiencies Lead

Columbus, OH, United States

Senior Director D&T Global Account Efficiencies Lead

Job ID

171598

Posted

17-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data & Analytics

Location(s)

Atlanta - Georgia - United States of America, Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Milton - New Hampshire - United States of America, Nashua - New Hampshire - United States of America, Pittsburgh - Pennsylvania - United States of America

About the role

Under general supervision, responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate sophisticated business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical collaborators together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and supervising crucial areas of work that are critical to the team’s success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications.

What you’ll do

Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build cases for funding and provide project management oversight of technology projects

Support resolution of technology challenges and roadblocks and decision making.

Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter authorities on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps

Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them optimally.

Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality.

Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders.

Support organization and set-up of technology demonstrations and pricing proposals.

Develop and refine user stories, testing and validation of applications using defined guidelines and tools.

Act as the “voice” of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues.

Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps.

Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests.

Responds to client and CBRE Account inquiries and issues involving technology.

Interacts with clients, internal and external, acting as a liaison between business and technology team

Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and organisational change activities, as needed.

Able to support 24x7 global support calls and presentations.

Performs other duties as assigned.

What you’ll need

To perform this job optimally, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in business or computer related field and 6-10+ years of meaningful experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is helpful.

Excellent written and verbal communication skills. Strong interpersonal and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Ability to comprehend, analyze, and interpret sophisticated documents. Ability to tackle problems involving several options in situations. Requires sophisticated analytical and quantitative skills.

Requires in-depth knowledge of financial terms and principles. Ability to calculate sophisticated figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Why CBRE?

At CBRE, we believe we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.

FORTUNE 500 #126

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list!

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)