INFORMATION TECHNOLOGY MANAGER (NETWORK/TELECOM)
New Orleans, LA, United States
Salary: $90,567.00 Annually
Location : New Orleans, LA
Job Type: Full time
Job Number: 10705/0178NT
Department: City Wide
Opening Date: 09/02/2022
Closing Date: Continuous
Kind of Work
Highly responsible technical and supervisory work of a specialized nature in the maintenance, support, and administration of local, wide area and wireless networks. Conducts thorough and detailed review of existing functions and methods of operations and develops systems and processes to foster an environment for continuous improvement. Work also includes:
• Maintaining strategy and implementation plan that optimizes and efficiently deploys LAN/WAN and wireless network.
• Providing managerial and technical guidance for all of the network/telecom team.
• Presenting reports on performance at the manager, and executive levels.
• Standardizing all incident identification, tracking, and reporting procedures.
• Analyzing system faults and troubleshooting and run diagnostic tests on operating systems and hardware to detect problems.
• Reviewing and preparing documentation for systems, tests, and production.
• Performing adds, moves and changes to the Cisco network infrastructure including routers, switches, firewalls and wireless devices.
• Performing adds, moves changes and maintaining Cisco VoIP system including voice messaging.
• Conducting regular and periodic maintenance on network infrastructure to ensure smooth and efficient operations of the network and that maximum network availability is maintained.
• Continually drafting and maintaining documentation for all tasks performed.
• Ensuring project schedules and performance requirements are met.
• Related work as required.
Note : Employees in this classification may work a fixed or rotating shift, Saturdays and emergencies. Employees in this classification are considered essential and must report to work in declared emergencies.
Minimum Qualifications
Bachelor's Degree in computer science, Computer Information Systems (CIS), Geographic Information Systems (GIS), engineering, telecommunications or a closely related field from an accredited college or university.*
Five (5) years of progressively responsible experience in network management and administration. Work must have included ADA, VPN devices, and Cisco VoIP administration. Two (2) years of this experience must have been supervisory.
* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. A résumé must be submitted at the request of the hiring agency.
NOTE: Pay above the minimum for superior qualifications may be granted under Civil Service Commission Rule IV Sec. 2.7 based on a review of the applicant pool, candidate's verified experience, education, and/or possession of related certifications.
This position requires a one year probationary period.
Kind of Examination
A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.
This is an original entrance examination.
General Information
THE CITY OF NEW ORLEANS IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, PHYSICAL OR MENTAL DISABILITY, SEXUAL ORIENTATION, CREED, CULTURE, OR ANCESTRY. REQUESTS FOR ALTERNATE FORMAT OR ACCOMMODATIONS SHOULD BE DIRECTED TO SHANA PARKER AT (504) 658-3516 OR TTY/VOICE AT (504) 586-4475 or (504) 658-4020.
DOMICILE REQUIREMENTS FOR EMPLOYMENT : Domicile requirements are currently waived for the purpose of application. However, all new full time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision.
BACKGROUND CHECK: The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.
APPLICATIONS: Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement. PAPER APPLICATIONS must be submitted on the official application form AND MUST BE RECEIVED IN THE DEPARTMENT OF CITY CIVIL SERVICE, 1340 POYDRAS STREET, SUITE 900, NEW ORLEANS, LOUISIANA, BEFORE THE CLOSE OF BUSINESS ON THE FINAL FILING DATE.
DELAY IN THE MAIL: The Department of City Civil Service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the Department to receive material mailed by the applicant. Applicants should notify the Department of City Civil Service in writing of any address changes
The minimum age limit is 18 years for any class of work requiring hard physical labor, operation of or proximity to hazardous machinery, exposure to hazardous chemicals, or participation in any other processes or procedures which are prohibited or limited by the Louisiana State Child Labor Law.
WORKING TEST PERIOD: Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.
SUBSTANCE ABUSE TESTING: The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period. For further information, see Civil Service Rule V, Section 9.
A MEDICAL EXAMINATION is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.
A MEDICAL SCREENING , which may result in a medical examination, is required for all original entrance probationary appointments to non-active classifications.
GOOD MORAL CHARACTER is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.
IMPORTANT : Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.
VETERANS PREFERENCE: On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.
HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED) must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education, and high school diplomas from foreign countries are not acceptable.
ACCREDITED COLLEGES AND UNIVERSITIES: An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).
EXPERIENCE:
Applicants will not receive credit for unpaid work unless specified on the job announcement.
Partial credit only will be given for related part time employment.
Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related.
Experience credit will be granted for related provisional appointments (internal applicants).
PROFESSIONAL ADMINISTRATIVE EXPERIENCE: The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.
OFFERS OF EMPLOYMENT OR PROMOTION:
Prior to appointment, the hiring agency is required to verify education, driver's license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.
Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.
Revised 1/91, 4/03, 7/05, 2/07, 8/10, 2/12, 8/15, 6/16, 1/17, 1/19, 2/23, 8/23.
Employment with the City of New Orleans brings many great benefits.
Want work-life balance? 15 paid holidays in 2024.
13 paid vacation days per year including during your first year of employment. Additional bonus vacation days the longer you are employed.
13 paid sick days per year including during your first year of employment. Additional bonus sick days the longer you are employed.
Use or lose your days, off? Not here! You can roll an unlimited number of unused sick days and up to 45 unused vacation days to the next year.
We pay you for unused vacation and sick days when you leave City government.
Depending on your job, your department may also offer remote work, flexible schedules, and/or shift work.
Thinking of starting a family or adding to your family? We offer 12 weeks of paid time off for bonding with a newborn, adopted, or fostered child. This is in addition to your sick and vacation leave. Full-time employees with one year of service qualify for this program.
Need insurance for you and/or your family? We offer healthcare plans as low as $60.31 biweekly for individual employees. Our plan covers medical, prescription drugs, dental, and vision. Hate going to the doctor's office? It also includes access to telemedicine. Plan members can also opt to cover their children, spouses and same or opposite sex registered domestic partners.
We also offer a Flexible Spending Account that can reduce taxes for employees by allowing for pre-tax contributions for healthcare, childcare, and commuter costs.
A completely free $25,000 life insurance policy is also available for all full-time employees.
Have student loan debt? The City of New Orleans is a qualified employer under the federal Public Service Loan Forgiveness Program (PSLF).
Are you part of the FIRE (Financially Independent/Retire Early) movement? Don't want to work forever? We have options to help. Pension, Pension, Pension! Depending on your job you can participate in one of several pension systems and enjoy this great benefit.
You can also participate in a Deferred Compensation Plan (457b) which allows you to defer up to $23,000 of your pretax income each year to supplement your retirement savings.
Let's talk pay We offer competitive pay including pay increases based on the length of your employment. We also offer special pays for educational advancement, professional certifications and specialized work assignments.
Love to learn? Our Employee Growth and Development Division offers free courses in over 50 topics including Leadership, Personal Finance, Conflict Management, Excel, Managing Stress, and Business Writing.
We take care of our employees during emergencies Employees who work during emergencies receive extra pay.
Employees who can't work due to emergency related workplace closures continue to receive their normal pay.
Want to make a difference? We need you! Make an impact on our community through your work in City government!
These benefits apply to employees of the City of New Orleans. Employees of Sewerage and Water Board enjoy many of these same benefits, but some benefits offered may vary. A listing of benefits available to Sewerage and Water Board employees can be found
This description of benefits is intended to be informational and does not create a contractual entitlement to any listed benefit. The employee welfare and pension plan documents and applicable law govern the eligibility, vesting, and schedule of benefits, and the above description does not alter or interpret the plan documents or applicable law.
01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to show that you have read and understand this statement. Yes
No
02
Do you have a Bachelor's Degree in Computer Science, Computer Information Systems (CIS), Geographic Information Systems (GIS), Engineering, Telecommunications or a closely related field from an accredited college or university? I have a Bachelor's Degree in Computer Science.
I have a Bachelor's Degree in Computer Information Systems (CIS).
I have a Bachelor's Degree in Geographic Information Systems (GIS).
I have a Bachelor's Degree in Engineering.
I have a Bachelor's Degree in Telecommunications.
I have a Bachelor's Degree in a closely related field.
I have a Bachelor's Degree in a field NOT closely related to Computer Science, Computer Information Systems (CIS), Geographic Information Systems (GIS), Engineering, or Telecommunications.
I do not have a Bachelor's Degree.
03
If you have a Bachelor's Degree from an accredited college or university, you must provide the following information:a. the name of the institute that issued the degree,b. your college major, and c. date of graduation (month and year).Failure to provide this information will result in the disqualification of your application for this position.If you do not have a Bachelor's Degree type N/A.
04
College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).Please check "yes" to show that you have read and understand this statement. Yes
No
05
Prior to appointment, the hiring agency must verify all educational credentials used to qualify for this classification. If you are selected for hire, prior to your start date in this classification, you will be required to submit to the hiring agency proof of your college degree indicating your college major. Failure to submit your education credentials to the hiring agency prior to you start date will disqualify you for employment in this classification. Please check "yes" to show that you have read and understand this statement. Yes
No
06
How many months and/or years of verifiable, paid, full-time progressively responsible work experience do you have in network management and administration? None
Less than 6 months
6 months to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years to less than 5 years
5 years to less than 6 years
6 years to less than 7 years
7 years to less than 8 years
8 years to less than 9 years
9 years to less than 10 years
10 years or more
07
How many months and/or years of your verifiable, paid, full-time progressively responsible work experience in network management and administration was in a supervisory capacity? None
Less than 6 months
6 months to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years to less than 5 years
5 years to less than 6 years
6 years to less than 7 years
7 years to less than 8 years
8 years to less than 9 years
9 years to less than 10 years
10 years or more
08
Describe all your full-time, paid, progressively responsible work experience in network management and administration, including your experience in a supervisory capacity. Be sure you include any experience you have in ADA, VPN devices, and Cisco VoIP administration. For each position listed, your description must include:a) name of employer,b) dates experience was obtained (in months and years),c) a brief description of the work performed, andd) the job titles and number of employees you supervised (if any).Failure to describe your experience in detail could result in disqualification for this position. If you do not have this type of experience, type in "None".
Required Question