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Hyopsys LLC
, PA, United States
Description Seeking an experienced hands-on Business and Managed Service Provider Operations professional ready to partner with the CEO, Technology, Finance, and Sales departments to make decisions and build out improved Technology, MSP Services, Professional Services, Shipping, Procurement, and Office Management operations at Hyopsys as we continu
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Job Source: Freedom SpecialtyErdenheim, PA, United States
Description
Seeking an experienced hands-on Business and Managed Service Provider Operations professional ready to partner with the CEO, Technology, and Sales departments to make decisions and build out improved Finance, Shipping, HR, and Office Management operations at Hyopsys as we continue our growth. The VP of Operations will oversee the technical operations in our fast-paced organization. Responsible for developing solutions for technical alignment and improvement, internally and for our clients. Excellent technical aptitude is required as well as background in desktop, systems, and network administration and engineering. Manage and continuously develop our all aspects of our team. This role will need to have a strong customer/client service voice and background and be able to communicate effectively as a partner in the operations of these departments and responsibilities. This position is also responsible for managing department heads within Professional Services (& Project Management), Service Delivery/NOC/SOC, and Account Management. The right candidates will also oversee the profitable procurement of goods/services on new sales and building out repeatable processes with other departments. This role must effectively execute all 24x7x365 operations without the help of the CEO, filling in where any gaps may exist, and making effective recommendations to ensure consistent service delivery is provided around the clock.
Competencies
Exceptional customer service skills.
Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.
Self-motivated and ability to multi-task.
Able to set priorities and meet individual deadlines while accomplishing team objectives.
Able to resolve customer issues appropriately and in a timely manner.
Able to develop and maintain effective, positive internal/external working relationships.
Ability to Create, Maintain, and Follow SOP standards.
Previous management experience is a must
Daily management and tracking of time, tickets, activities, and tasks
Project development, implementation, and management
Propose strategic solutions and recommend new systems and software
Prepare financial budgets and performance reports
Build and maintain relationships with external advisors and vendors
Identify the need for upgrades and the opportunities for improvement
Liaison with other departments to improve overall operations
Tackle difficult and complex problems independently and with your team
Provide valuable insight while creating actions plans
Guide efforts to respond to unforeseen circumstances that impact our organization and/or our clients
Ensure 24x7 operations and on-call SLAs are met without the assistance of the CEO
Desire to mentor team members and develop skillsets internally
Keep up to date on cutting edge, traditional, and hybrid IT Solutions
Attention to detail
Interpersonal skills
Decision making
Leadership ability
Job Qualifications
Education : Bachelor’s Degree, Technical school, or combination of education and experience
Experience : Previous Managed Service Provider experience a must
At least 7 years of experience/knowledge of m any of the following:
Windows Server
DNS
Microsoft 365
Network Fundamentals
Virtualization
Email Systems
Vendor/Partner relationships
Procurement
Business Management
Shipping, receiving, and procurement of product and supplies (including dropping off at vendor shipment hubs)
Requirements
Valid Driver's License
Own Vehicle for Transportation
Valid Car Insurance
Must be willing to commute to Erdenheim, PA (this is not a remote position)
Ability to visit local client sites
Occasional regional or national travel required to premium customers
NO RECRUITERS!
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Email Alert for VP of Operations (MSP Experience required) jobs in Erdenheim, PA, United States
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