Automotive Service Advisor
Oak Lawn, IL, United States
Company Description
Job Description
Location: Berman Chrysler Dodge Jeep Ram (Oak Lawn, IL)
Job Title: Service Advisor
Schedule: Full Time
Pay: Earn $85,000+ a year! (Commission position)
Company Benefits:
Competitive PTO Policy: Earn 2 weeks within your first year of employment!
Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
Low-Cost Dental, Vision & Life Insurance Options
Short Term & Long Term Disability Coverage
Fully PAID Training
401K Retirement Savings Plan
Automotive Service & Sales Discounts
Outlined Career Path and Opportunities for Advancement
Job Responsibilities
Greet customers promptly and courteously upon arrival at the service drive
Obtain customer and vehicle information
Listen attentively to customers' concerns and accurately document their vehicle service needs
Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have
Comfortably and clearly explain all completed work and charges to the customer
Coordinate service appointments and ensure timely completion of service orders
Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction
Qualifications
At least 1 year of Service Advisor experience
Strong interpersonal skills with the ability to build rapport and establish trust with customers
Excellent communication skills, both verbal and written
Detail-oriented with the ability to accurately document service requests and recommendations
Proficient computer skills and familiarity with automotive service software systems
Ability to multitask and prioritize tasks in a fast-paced environment
Knowledge of automotive systems and repair procedures is a plus
Clean driving record and valid driver's license (2 yr min)
Must be willing to submit a background screening
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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