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Automotive Service Advisor

Oak Lawn, IL, United States

Company Description

Job Description

Location: Berman Chrysler Dodge Jeep Ram (Oak Lawn, IL)

Job Title: Service Advisor

Schedule: Full Time

Pay: Earn $85,000+ a year! (Commission position)

Company Benefits:

Competitive PTO Policy: Earn 2 weeks within your first year of employment!

Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!

Low-Cost Dental, Vision & Life Insurance Options

Short Term & Long Term Disability Coverage

Fully PAID Training

401K Retirement Savings Plan

Automotive Service & Sales Discounts

Outlined Career Path and Opportunities for Advancement

Job Responsibilities

Greet customers promptly and courteously upon arrival at the service drive

Obtain customer and vehicle information

Listen attentively to customers' concerns and accurately document their vehicle service needs

Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.

Prepare a complete and accurate estimate of cost for labor and parts.

Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have

Comfortably and clearly explain all completed work and charges to the customer

Coordinate service appointments and ensure timely completion of service orders

Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction

Qualifications

At least 1 year of Service Advisor experience

Strong interpersonal skills with the ability to build rapport and establish trust with customers

Excellent communication skills, both verbal and written

Detail-oriented with the ability to accurately document service requests and recommendations

Proficient computer skills and familiarity with automotive service software systems

Ability to multitask and prioritize tasks in a fast-paced environment

Knowledge of automotive systems and repair procedures is a plus

Clean driving record and valid driver's license (2 yr min)

Must be willing to submit a background screening

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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