Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Bill Jacobs BMW
, IL, United States
Description We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast paced environment. B
Job Source: Bill Jacobs BMWBerman Auto Group
Oak Lawn, IL, United States
Company Description Job Description Location: Berman Chrysler Dodge Jeep Ram (Oak Lawn, IL) Job Title: Service Advisor Schedule: Full Time Pay: Earn $85,000+ a year! (Commission position) Company Benefits: Competitive PTO Policy: Earn 2 weeks within your first year of employment! Multiple Low-Cost Medical Insurance Options: As low as $43/we
Job Source: Berman Auto GroupMcGrath Automotive Group
Morton Grove, IL, United States
Position Overview: We are currently seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The ideal candidate will have excellent communication skills, a strong technical understanding of automotive systems, and a commitment to providing outstanding service to our customers. As a key member of our service tea
Job Source: McGrath Automotive GroupNapleton Auto Group
Calumet City, IL, United States
The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at River Oaks Hyundai and River Oaks Kia , the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and s
Job Source: Napleton Auto GroupMcgrathlex
Westmont, IL, United States
McGrath Acura of Westmontis expanding our customer service team. Our main objective as Automotive Service Professionals is to do everything in our power to ensure our customers are driving a safe and reliable vehicle. We want to hire service advisors who are extremely customer focused and want to build long term relationships. If you are looking fo
Job Source: McgrathlexNapleton Auto Group
Westmont, IL, United States
The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Westmont Porsche the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions
Job Source: Napleton Auto GroupMurgado Automotive Group
Chicago, IL, United States
Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences. With a commitment to excellence and a passion for innovation, we strive to exceed customer expectations at every opportunity. Volkswagen
Job Source: Murgado Automotive GroupPep Boys
Chicago, IL, United States
**** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 118498 **Category:** Service Desk **Position Summary** Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk
Job Source: Pep Boys, IL, United States
This is a salaried position + benefit options + company perks!
Who is CarAdvise:
CarAdvise is an emerging marketplace that is changing the way consumers maintain and service their vehicles. Let's face it, getting car care is a hassle and is not a trusted industry. Our online platform makes car care an easier, more trustworthy and affordable process for drivers everywhere! CarAdvise just completed its series A funding and is scaling quickly!
Our mission is simple: provide an easier way to schedule, approve and pay for maintenance and repair work at a shop near you. CarAdvise members enjoy discounted pricing at thousands of shops across the U.S., reliable advice from our unbiased technicians, and an enhanced customer experience.If you are looking for a fast-paced start-up environment and have the passion and work ethic to change an industry, this is a great team to join!
Job Summary
CarAdvise Automotive Service Advisors are primarily responsible for managing the approvals of repairs on our fleet vehicles in addition to providing high quality customer service to all customers, drivers and vendors. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Ideal candidates will be extremely detail oriented, well organized, and able to prioritize work duties in a fast-paced environment. They must also be very reliable and a self-starter who can work with minimal supervision. The ideal candidate will have the ability to process large quantities of work in an error-free environment. They must have strong communication and telephone skills in addition to being well versed on the use of a computer.
PRIMARY RESPONSIBILITIES:
Advanced comprehension of automotive and truck technical material and repairs
Ability to use technical knowledge to identify relevant details, facts, and specifications
Ascertains automotive repair and service issues by listening to maintenance shop’s description of symptoms; clarifying the description of problems; checking vehicle maintenance records; examining service schedules
Negotiating with repair shops on the cost of recommended repairs
Provides purchase orders for maintenance authorization and obtains approval as needed
Entering purchase orders into the repair authorization system
Maintaining customer rapport by explaining estimates and providing recommendations
Verifying warranty coverage by examining manufacturer programs and historical data
Maintaining automotive service records by documenting driver and shop correspondence as well as shop recommendations and corrective actions planned
Resolving fleet manager and driver issues
Auditing vendor invoices for accuracy and processes for prompt payment
Documenting cost savings from point of sale negotiation and invoice auditing
Resolving billing discrepancies with vendors
Providing clients with innovative recommendations to manage repair expenses
Mediate on behalf of the client when repair facilities perform substandard repairs
Update job knowledge by participating in educational opportunities
Assists in the overall department customer service effort through pleasant, articulate telephone manner when speaking with customers, drivers, vendors, and CarAdvise employees
SKILLS AND ABILITIES REQUIRED:
Interact, research, and respond to requests for information and services from personnel in other CarAdvise departments in the same timely and accurate manner as that given to outside customers.
Ability to cross-train to perform duties in a backup role for other department personnel and in turn will cross-train other employees as a backup for their own job duties.
Perform special projects and duties as assigned by the management
Provide exceptional external and internal customer service
Adhere to department standards at all times
Remain flexible and adaptive to changes within the department and organization
Listen and effectively communicate with all levels of staff
Maintain regular and predictable attendance
Ability to type quickly and accurately
Equal Opportunity/Affirmative Action Employer
CarAdvise is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
Job Type: Full-time
Salary: $48,000.00 - $52,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Tuesday - Saturday 8am-5pm CST
Work Location:
Remote
Education & Experience:
Minimum of a High School graduate or equivalent work experience.
Technical degree in the automotive repair field is preferred.
Current A.S.E. certification is required, or can be obtained within the first six months of hire.
Prior automotive, fleet leasing, office and customer service experience is a plus.
#J-18808-Ljbffr
Email Alert for Automotive Service Advisor jobs in , IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.