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Prism Health Care Services
Newton, MA, United States
**Group:** **Job Category:** **Job Location:** **Hours Per Week:** **Term:** **Responsible HRBP:** **Role Description** In this role you will be working within an established small Customer Service team, focused on providing a high level service to our customers. The role offers diversity, challenge and the opportunity to make a difference. **Essen
Job Source: Prism Health Care ServicesBlue Square Marketing Ltd
Wakefield, MA, United States
**Applicant Portal** : **Job Details: Customer Service Retail Advisor - Wakefield** Vacancy NameCustomer Service Retail Advisor - Wakefield Location CountryUnited Kingdom Location CityWakefield Role BenefitsPerformance Related Bonus Right to Work RequirementsUK & Ireland Job Description If this sounds like you, we have an exciting opportunity, wher
Job Source: Blue Square Marketing LtdJon Don, Inc.
Boston, MA, United States
Description Service Advisor Competitive Pay – Great Benefits Monday-Friday – No nights or weekends Experience is a Plus, but not required! Driven? So are we! We want to invest in your future! Apply today! Successful Service Advisors are ambitious problem-solvers who thrive in a fast paced environment. We are looking for Service Advisors that NEVER
Job Source: Jon Don, Inc.Herb Chambers
Randolph, MA, United States
Job Description Do you have a strong Customer Service background and an interest in working for one of the best companies to work for in Massachusetts? Look no further! The Herb Chambers Companies has been voted as one of the Top Places to Work in Massachusetts by The Boston Globe consecutively! Herb Chambers Honda of Westborough is currently see
Job Source: Herb ChambersSimmons University
Boston, MA, United States
ABOUT SIMMONS Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate pr
Job Source: Simmons UniversityCopeland Toyota
Brockton, MA, United States
Copeland Toyotais looking to hire automotive service advisors to join our team! We are looking for the best of the best. Join the professional men and women of Copeland Toyota and enjoy a career that is both exciting and rewarding. THIS IS A STATE-OF-THE-ARTFACILITY - Excellent opportunitie. Please check your email after applying. BENEFITS: Paid Tr
Job Source: Copeland ToyotaMirak Automotive Group
Arlington, MA, United States
Mirak Automotive Group has been family owned and operated in Arlington MA since 1936. We sell and service Chevrolet, Genesis, and Hyundai vehicles. We offer an outstanding work environment, and a culture second to none. We offer a management staff with longevity to train, coach, and motivate people to greatness. Our facility is large, clean,
Job Source: Mirak Automotive GroupPridechevy
Lynn, MA, United States
Pride Motor Group (hiring for Kia, Hyundai & Chevrolet) is currently seeking self-motivated and customer-focusedindividuals to join ourService Advisor Team. Do you enjoy working with the public and providing the highest level of customer satisfaction? The goal of this position is to assist our customers with all of their service needs. That means b
Job Source: PridechevyDedham, MA, United States
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**Customer Service Advisor**
**Customer Service Advisor**
**Job ID:** 5000754821006
**Category:** Service Desk
**Overview**
Pep Boys is driven by its promise to its customers, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27 distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close Americas skills gap. For more information, visit www.pepboys.com.
**Position Summary**
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
**Duties & Responsibilities**
* First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
* Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
* Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
* Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
* Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
* Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
* Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
* In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
* Maintain an organized and neat shop.
* Adhere to all company policies, procedures, safety and environmental rules.
* Other duties as assigned.
**Knowledge, Skills, and Abilities**
* High school diploma or equivalent required.
* Valid Drivers License.
* One year of related experience in the automotive service environment.
* One year of sales experience preferred.
* Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
* Strong verbal communication skills.
* Strong customer service skills.
* Ability to work Days, Nights, Weekends, Holidays.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
* Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
* Frequent standing and walking for long periods of time.
* Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
* Climb up and down ladders to retrieve and stock merchandise.
* Communicate effectively in person, by telephone, or by using telecommunications equipment.
* Enters and locates information on computer.
* Presents information to small and large groups.
* Visually verifies information, often in small print.
* Safely operates a motor vehicle.
Email Alert for Customer Service Advisor jobs in Dedham, MA, United States
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