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Bank of America
Plano
Tier-1 Technical Analyst, Network Event Management Plano, Texas;Blue Springs, Missouri; Richmond, Virginia **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, c
Job Source: Bank of AmericaBank of America
Plano, TX, United States
Tier-1 Technical Analyst, Network Event Management Plano, Texas Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One
Job Source: Bank of AmericaBank of America
Plano, TX, United States
Tier-1 Technical Analyst, Network Event Management Plano, Texas Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One
Job Source: Bank of AmericaPalo Alto Networks
Plano, TX, United States
PALO ALTO NETWORKS® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! In this role, you will provide post sales technical support to P
Job Source: Palo Alto NetworksInsight Global
Plano
Job Description A client of Insight Global is adding a Tier 3 Support Engineer to their team. In this position you will act as a liaison between technical support and engineering teams. You will work with QA teams to improve the automated testing and ensure no further issues occur. We are a company committed to creating diverse and inclusive enviro
Job Source: Insight GlobalComcast
Plano, TX, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider t
Job Source: ComcastDoctorLogic
McKinney, TX, United States
DoctorLogic is a well-funded and industry-leading company with a cutting-edge Website Marketing Platform that has empowered thousands of doctors to grow their practices successfully. Founded by proven entrepreneurs, we have a track record of creating impactful applications in the healthcare industry. If you are passionate about making a difference,
Job Source: DoctorLogicDoctorLogic
McKinney, TX, United States
Job Description Job Description DoctorLogic is a well-funded and industry-leading company with a cutting-edge Website Marketing Platform that has empowered thousands of doctors to grow their practices successfully. Founded by proven entrepreneurs, we have a track record of creating impactful applications in the healthcare industry. If you are pas
Job Source: DoctorLogicFrisco, TX, United States
Benefits/Perks
Competitive Compensation
Flexible Scheduling
Career Growth Opportunities
Fun, casual & collaborative work environment
Flexible working hours & remote working opportunities
Benefits including medical, dental, and paid vacation
Monthly happy hours to spend time with your work family
Job Summary
The Technical Customer Support Tier 1 will assist customers with troubleshooting and incident creation to resolve customer trouble. In this position, they will be expected to support and resolve customer issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to learn and be trained and develop key technical skills.
The Technical Customer Support Tier 1 will assist customers with troubleshooting and incident creation to resolve customer trouble. In this position, they will be expected to support and resolve customer issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to learn and be trained and develop key technical skills.
Core Functions
Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues, or escalating issues to the Tier 2 team
Assist inexperienced or nontechnical end users in resolving issues
Diagnoses browser and networking issues
Records and/or maintains accurate information within the ticketing system
Interfaces directly with customers to ensure their issue(s) are resolved, and a superior customer experience is provided • Work in a team environment
Coordinating, working with, and following up on work performed by remote field techs. Winning Behaviors, Competencies, and Skills
Be available to work any shift in a 24x7 call center environment
Flexibility Should be able to prioritize and meet tight deadlines
Must be organized, detail-oriented, and able to work without constant instruction
Possess a technical aptitude for performing technical tasks to resolve customer issues
Ability to work in a high-intensity, stressful environment
Ability to work a flexible or rotating schedule, including weekends and evenings, to perform additional tasks or duties outside normal daily activities.
Knowledge, Skills, and Abilities Requirements:
Candidate must have strong analytical skills
Strong verbal and written communication and interpersonal skills
Professional demeanor
Have a customer satisfaction-driven attitude
Be an active contributor in a positive team environment
Candidate must possess the ability to learn, retain, and apply new information in an ever-changing environment 2
Personality and communication (soft skills):
Ability to work both independently and as part of a team
Must have excellent customer service skills and manage time well while working with multiple clients at the same time
Must be able to communicate empathetically, logically, and clearly
Must be able to work in an on-demand, fast-paced customer service environment without becoming frustrated, frazzled, or angry
Exercise the highest level of confidentiality and ethical standards at all times.
Hard skills:
Proficient in configuring and troubleshooting production services
Configuration and troubleshooting of network FW rules Experience Education:
High School diploma or equivalent
Flexible work from home options available.
Email Alert for TECHNICAL CUSTOMER SUPPORT TIER 1 jobs in Frisco, TX, United States
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