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DoctorLogic
McKinney, TX, United States
Job Description Job Description DoctorLogic is a well-funded and industry-leading company with a cutting-edge Website Marketing Platform that has empowered thousands of doctors to grow their practices successfully. Founded by proven entrepreneurs, we have a track record of creating impactful applications in the healthcare industry. If you are pas
Job Source: DoctorLogicDoctorLogic
Plano, TX, United States
DoctorLogic is experiencing rapid growth and is looking to further expand our team with the addition of a talented Website Support Specialist to help manage inquiries and change requests for our growing customer base! NOTE: THIS IS A REMOTE POSTING FOR THOSE LIVING IN THE FOLLOWING APPROVED STATES: AZ, FL, IA, MI, NC, NV, NY, OH, OK, PA, TN, TX, V
Job Source: DoctorLogicDoctorLogic
Plano
DoctorLogic is experiencing rapid growth and is looking to further expand our team with the addition of a talented Website Support Specialist to help manage inquiries and change requests for our growing customer base! NOTE: THIS IS A REMOTE POSTING FOR THOSE LIVING IN THE FOLLOWING APPROVED STATES: AZ, FL, IA, MI, NC, NV, NY, OH, OK, PA, TN, TX, VA
Job Source: DoctorLogicPalo Alto Networks
Plano, TX, United States
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things
Job Source: Palo Alto NetworksPalo Alto Networks
Plano, TX, United States
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re he
Job Source: Palo Alto NetworksPalo Alto Networks
Plano, TX, United States
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re
Job Source: Palo Alto NetworksPalo Alto Networks
Plano
**Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’r
Job Source: Palo Alto NetworksSpirent
Plano, TX, United States
Manage a global professional team of technical support engineers to ensure customer satisfaction with Spirent’s octoBox, Vertex and 8100 products; this includes the planning and development of projects, making operational and process decisions, and organizing and delegating assignments to team members; serve as the Technical Lead in addition to the
Job Source: SpirentMcKinney, TX, United States
DoctorLogic is a well-funded and industry-leading company with a cutting-edge Website Marketing Platform that has empowered thousands of doctors to grow their practices successfully. Founded by proven entrepreneurs, we have a track record of creating impactful applications in the healthcare industry. If you are passionate about making a difference, working with a talented team, and supporting innovative products, DoctorLogic is the perfect fit for you!
THIS POSITION IS REMOTE. APPLICANTS WILL ONLY BE CONSIDERED THAT LIVE IN THE FOLLOWING STATES: AZ, FL, IA, MI, NC, NV, OH, OK, PA, TN, TX, VA, WA, WI.
The salary for this role is $55,000.
Position Overview: As the Manager of Customer Support for the DoctorLogic Website Support team, you will be at the forefront of managing the support queue, supporting the specialists on the team, and addressing internal inquiries related to the client websites or technical efforts within the department. You will play a pivotal role in maintaining strong relationships with our customers, ensuring their satisfaction, and facilitating communication between internal teams and external stakeholders.
Essential Duties:
Be available between 8 am to 5 pm with on-call availability after hours when necessary for urgent issues.
Project management for larger initiatives requiring collaboration with internal departments and external stakeholders.
Prioritize and manage incoming website maintenance requests, determining queue orders, and disseminating workloads to all specialists.
Maintain exceptional, high-touch communication with internal and external stakeholders through phone, email, and virtual meetings.
Implement, manage, and collaborate with white-label third-party vendors.
Oversee the rollout of third-party vendor products implemented by the Support team
Manage team data reporting and metrics
Essential Responsibilities:
Contribute to the team’s documentation for all clients and the general knowledge base.
Lead the department’s output of product improvement ideas, resolution of bugs or errors, and customer product advocacy.
Handle all team reporting responsibilities and scorecard metrics generation
Own the innovation and streamlining of team processes.
Engage directly with customers to drive adoption of best practices, handle escalations, ensure retention, improve satisfaction, and inspire customer loyalty.
Utilize ticket and content management tools to execute customer requests.
Collaborate cross-functionally with other departments to improve customer satisfaction.
Ensure client requests align with contractual agreements and track any waived fees.
Conduct platform and third-party audits to maintain an up-to-date and optimized product.
Stay updated on digital marketing and SEO trends relevant to client interactions.
Exhibit self-sufficiency, servant leadership, proactive problem-solving, and a dedicated work ethic.
Other duties as assigned by the direct manager
Qualifications:
At least 2 years of management experience
At least 3 years of proven experience in customer support or related roles.
Project management experience
Familiarity with ticket and content management tools, including Monday.com, Jira, Salesforce, Google Search Console, and Google Analytics.
Experience with HTML and CSS required
Ability to work collaboratively in cross-functional teams.
Knowledge of digital marketing and SEO trends.
Join us at DoctorLogic and be part of a dynamic team shaping the future of healthcare marketing!
THIS POSITION IS REMOTE. APPLICANTS WILL ONLY BE CONSIDERED THAT LIVE IN THE FOLLOWING STATES: AZ, FL, IA, MI, NC, NV, OH, OK, PA, TN, TX, VA, WA, WI.
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Email Alert for Manager of Website Technical Customer Support jobs in McKinney, TX, United States
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