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Insight Global
Plano
Job Description A client of Insight Global is adding a Tier 3 Support Engineer to their team. In this position you will act as a liaison between technical support and engineering teams. You will work with QA teams to improve the automated testing and ensure no further issues occur. We are a company committed to creating diverse and inclusive enviro
Job Source: Insight GlobalCTS (COM HOME NETWORK SOLUTIONS LLC)
Frisco, TX, United States
Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Fun, casual & collaborative work environment Flexible working hours & remote working opportunities Benefits including medical, dental, and paid vacation Monthly happy hours to spend time with your work family Job Summary The Technical Customer Support T
Job Source: CTS (COM HOME NETWORK SOLUTIONS LLC)The Fountain Group
Dallas, TX, United States
Job Description Job Description 100% remote; potential temp-to-hire position; Will need to use personal computer for temp portion of assignment. Education: • Bachelor’s Degree OR • High School diploma or GED and • 2 years experience in a customer/technical support environment. Experience working in a support center or equivalent environment. Gene
Job Source: The Fountain GroupAcademy Fire Life Safety, LLC
Dallas, TX, United States
Dallas, TX, USA ● Fort Worth, TX, USA ● Grand Prairie, TX, USA Req #433 Wednesday, June 19, 2024 Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality servi
Job Source: Academy Fire Life Safety, LLCDesignit
Dallas, TX, United States
We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're be
Job Source: DesignitArdurra Group, LLC
Dallas, TX, United States
Position Summary: We are seeking an experienced and highly skilled Technical Support Specialist (Level 3) to join our IT support team. This senior-level position plays a crucial role in resolving complex technical issues, providing advanced support to both internal users and IT staff. The ideal candidate will have a deep understanding of hardware,
Job Source: Ardurra Group, LLCArdurra Group, LLC
Dallas, TX, United States
Position Summary: We are seeking an experienced and highly skilled Technical Support Specialist (Level 3) to join our IT support team. This senior-level position plays a crucial role in resolving complex technical issues, providing advanced support to both internal users and IT staff. The ideal candidate will have a deep understanding of hardware,
Job Source: Ardurra Group, LLCAI Fire
Dallas, TX, United States
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal servic
Job Source: AI FirePlano, TX, United States
PALO ALTO NETWORKS® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! In this role, you will provide post sales technical support to Palo Alto Networks End User Customers and Partners via phone, e-mail and web. A strong, deep understanding of the dynamic and evolving threat landscape is required to diagnose and solve complex technical issues related to threat mitigation and response. Regularly updating support cases to record progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. Work to reproduce customer issues and qualify escalations. Traveling may be required to customer sites to assist in fault isolation and root cause analysis. Work with Development, Sales, QA and Marketing to build a positive customer experience.
RESPONSIBILITIES:
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
Provide fault isolation and root cause analysis for threat related issues.
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Travel may be required to customer sites in the event of a critical situation to expedite resolution.
Provide on-call support 24x7 on an as needed basis.
Technical resource for all threat related products and features of the Palo Alto Networks product line.
Collaborate with engineering and product management to resolve product defect issues in a timely manner.
QUALIFICATIONS:
5+ years of related experience
Expert level knowledge of the threat landscape, technologies, and techniques; knowledge of malware and exploit behaviors, zero trust network model
Security role experience, such as handling of malware responses
Firewall administration
Excellent written and verbal communication skills
Wireshark/TCPDump packet capture troubleshooting – specifically with HTTP/SSL/SMB
Linux familiarity
Windows OS functionality (debugging, how applications make calls, registry editing)
Technical skills: expert knowledge in TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
Technical skills: High level knowledge in regular expressions and evasion/obfuscation techniques, URL filtering
Virtualization experience (vsphere, virtualbox, hyper-v, etc)
Nice to have: programming experience, shell/perl/python scripting, understanding of malnets, security clearance
BS/MS or equivalent experience required
Learn more about Palo Alto Networkshereand check out ourfast facts
Email Alert for Technical Support Engineer Tier 3 Threat Specialist jobs in Plano, TX, United States
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