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Diverse Lynx
Santa Clara, CA, United States
Job Title: Desktop Support Engineer Location: Onsite Day 1 - Santa Clara, CA Duration: Contract Job Description What are the top 3 skills required for this role? 1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walkup Support & Exec /VIP Support. 2. AV Support - Conference room & Collaboration T
Job Source: Diverse LynxAppLab Systems Inc
Union City, CA, United States
Hi, Hope you are doing good…!! I am Baiju represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. Job Title: Desktop Support Engineer Location: Union City, GA (Onsite) Job Type: Long Term Job Descrip
Job Source: AppLab Systems IncReqRoute Inc
Santa Clara, CA, United States
Job Roll: Desktop Support Engineer Location: Santa Clara CA Term: Contract This role is L2 Support/Advanced Support which requires someone with In depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux Knowledge, o365 troubleshooting skills, good Hardware troubleshooting knowledge etc. As a Desktop Support Engineer: Provide
Job Source: ReqRoute IncQuatrro Business Support Services
San Jose, CA, United States
PURPOSE OF THE JOB: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectiv
Job Source: Quatrro Business Support ServicesQuatrro Business Support Services
San Jose, CA, United States
PURPOSE OF THE JOB: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectiv
Job Source: Quatrro Business Support ServicesDawar Consulting
Milpitas, CA, United States
Job Description Our client, a world leader in the semiconductor industry, is looking for an " Desktop Support Engineer ". Job Title: Desktop Support Engineer Job Duration: Long-term Contract on W2 Location: Milpitas, CA (Onsite) Company Benefits: Healthcare (Medical, Dental, & Vision) Paid Sick leave (per State policy) 401K + 2% Company Mat
Job Source: Dawar ConsultingDanta Technologies
Santa Clara, CA, United States
A Senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directo
Job Source: Danta TechnologiesAppLab Systems, Inc
Union City, CA, United States
Hi, Hope you are doing good…!! I am Baiju represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. Job Title: Desktop Support Engineer Location: Union City, GA (Onsite) Job Type: 6-12+ Months Job D
Job Source: AppLab Systems, IncSunnyvale, CA, United States
Job Description
Job Description
We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Note:
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
This position may requires onsite presence and travel to project / client location/s
Responsibilities
The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment
This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance
The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required
Monitoring queues for incidents or requests that require resolution
Escalate to L3 team /Vendors in case assistance is required to resolve any issue
Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors
Prioritizing work based on the impact and urgency of the ticket
Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop
building/rebuilding
checklist, surrender, disposal (Kill Disks/Degauss)
For open tickets requiring spares and accessories and work closely with asset management team in coordinating them
Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution
Fulfilment of Service Requests where necessary
Track and report status of IMAC requests
Verify completion of IMACs
Enable end user / equipment Installs, Moves, and changes (IMAC) Requests
Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations)
User Data Transfer on need basis
Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners
Hardware imaging, deployment, and repair management services
When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal
Steady State Asset Refresh (Does not include project activity of bulk device replacement)
Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities
Replacement of consumables for network printers and reporting issues to the appropriate vendor
VIP Support (white glove service)
Inventory management and labelling of devices within Client office environment
Handling shipping and receiving requests for movement of end devices within Client office
Requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
No minimum qualification as long as you have experience
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Email Alert for Onsite Desktop Support Engineer jobs in Sunnyvale, CA, United States
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