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Quatrro Business Support Services
San Jose, CA, United States
PURPOSE OF THE JOB: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectiv
Job Source: Quatrro Business Support ServicesPeople, Data & Solutions
Sunnyvale, CA, United States
Compensation: Market Rate Job Summary An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for employees.
Job Source: People, Data & SolutionsDawar Consulting, Inc.
Milpitas, CA, United States
Job Description Our client, a world leader in the semiconductor industry, is looking for an " Desktop Support Engineer ". Job Title: Desktop Support Engineer Job Duration: Long-term Contract on W2 Location: Milpitas, CA (Onsite) Company Benefits: Healthcare (Medical, Dental, & Vision) Paid Sick leave (per State policy) 401K + 2% Company Mat
Job Source: Dawar Consulting, Inc.Danta Technologies
Santa Clara, CA, United States
A Senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directo
Job Source: Danta TechnologiesTEKsystems
San Jose, CA, United States
Description: Job Description: The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America. Responsibilities: • Day-to-day support operations for the end user • Ensuring data in
Job Source: TEKsystemsOmni Inclusive
Santa Clara, CA, United States
Job Description: Help to plan HW and SW allocation ahead of time, especially for new employees PC/Laptop refresh machine build with Admin duties. Picking up Global IT Desktop tickets Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support Check/refurbish/reimage/proactive check a dozen user laptops Supervising 3rd
Job Source: Omni InclusiveForhyre
Sunnyvale, CA, United States
Job Description Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solv
Job Source: ForhyreTekfortune Inc
Sunnyvale, CA, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps
Job Source: Tekfortune IncSanta Clara, CA, United States
Job Roll: Desktop Support Engineer
Location: Santa Clara CA
Term: Contract
This role is L2 Support/Advanced Support which requires someone with In depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux Knowledge, o365 troubleshooting skills, good Hardware troubleshooting knowledge etc.
As a Desktop Support Engineer:
Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.
Provide OS support for end users includes troubleshooting, imaging, and new deployments.
Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users.
Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.
Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines.
Provide mobility support for end users mobile devices includes basic installation and troubleshooting.
Expert knowledge in Device management via SCCM, Intune, JAMF.
Assist move support/Post Moves Support.
Mobile Apps - Basic install and troubleshoot native app.
Loaner device support – For Laptops, mobile & peripherals.
Manage the user accounts in Active Directory such as password reset, account unlock etc.
Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations.
Understanding scope, limitations and providing best efforts.
Creating awareness and education to our customers.
Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot – Techs to understand the offerings and stock).
All incidents and requests need to be consistently recorded into Service Now.
Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group.
Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management.
Ensure all the tickets assigned are resolved within the agreed SLAs.
Provide VIP (White glove) support.
Top skills:
Desktop Support (Windows, Macintosh & Linux Support)- Expert.
Office 365 Suite support – Expert.
Conference Room Support – Medium.
On Prem/Azure Active Directory, SCCM, Intune Management, Operating System Troubleshooting, Application Support Expert.
please send resume to [email protected]
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Email Alert for Desktop Support Engineer jobs in Santa Clara, CA, United States
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