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IntelliDyne
Falls Church, VA, United States
Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and d
Job Source: IntelliDyneAmdex Corporation
Potomac
Job Description Job Description JOB NUMBER: 1532 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data s
Job Source: Amdex CorporationLeidos
Odenton
**Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary. Th
Job Source: LeidosThe Tatitlek Corporation
Washington, DC, United States
Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or
Job Source: The Tatitlek CorporationRCG
Washington, DC, United States
Are you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the right place for you! RCG is a growing federal contracting company and ce
Job Source: RCGColumbia Technology Partners
Annapolis Junction, MD, United States
Description: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring an
Job Source: Columbia Technology PartnersFor Your Information Inc
Herndon, VA, United States
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administr
Job Source: For Your Information IncColumbia Technology Partners
Annapolis Junction
Job Description Job Description Description: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support ac
Job Source: Columbia Technology PartnersWashington, DC, United States
Are you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the right place for you!
RCG is a growing federal contracting company and certified as a Great Place to Work™. We are looking for strongly qualified people to help support our clients. We are currently seeking a Tier 1 Service Desk Technician for a full-time position as part of an ongoing contract in Washington DC near Farragut West metro station.
Please note: Due to the secure nature of this government agency, all candidates must be U.S. citizens and be eligible for a Public Trust clearance. Must be willing and able to attend three-week on-site training at the beginning of employment.
The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.
Duties and Responsibilities:
Must live within 50 miles of Washington, DC and have the ability to work onsite as needed.
Service Desk technicians provide customer service support during their designated shift, by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals
Manage service requests, escalating as appropriate with follow up to resolution
Provide FCR (first call resolution) to commonly known issues, such as "My computer won't go to the internet!"
Log calls and issues into the incident management ticketing system (we use ServiceNow), and escalate calls and issues to Tier 2 support when necessary
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Assists in providing Documentation support creating and updating technical and standard operating procedures
Required Qualifications: Must be willing and able to attend three-week on-site training at the beginning of employment.
Ability to attain and maintain a federal Public Trust security clearance
Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team environment; pleasant, professional, and courteous
Experience working in a dynamic environment and producing quality work with demanding timelines
Experience with ticketing systems (such as Remedy, Jira, Freshworks, Zendesk, SalesForce, and/or ServiceNow)
Knowledge of networking, Windows 10
Must be detail oriented, particularly when multitasking
Knowledge of network printer troubleshooting
Ability to develop alternative solutions to solve Tier 1 technical problems
Excellent verbal and written communication skills in the English language
Excellent administrative skills: organized, efficient, and versatile
Experience modifying access to shared drives; working with Remote Access and mobile devices
High school degree or equivalent with a minimum of one (1) year of related experience.
Desired Qualifications: HDI Customer Service Representative Certification (HDI-CSR)
Experience with the ServiceNow Workflow product
ITIL Foundations 2011 (v4), Security+, A+ certifications and/or other relevant certifications
2+ years related experience working on civilian federal government agency contract(s)
Associate degree/two (2) years college in related field or equivalent
Current, active Secret clearance highly desirable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to speak, listen, and hear; must be able to see with near acuity to physically examine/test hardware.
RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.
Email Alert for Tier 1 Service Desk Technician - HYBRID jobs in Washington, DC, United States
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