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Opus Inspection
East Granby, CT, United States
Position Description Location: East Granby, CT (100% onsite) Schedule: Monday-Friday 40 hours first shift (8a-5p) Compensation: $21-26/hr Job Purpose Opus Inspection is seeking a skilled Desktop Support Specialist to join our IT team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to ou
Job Source: Opus InspectionVirtual Service Operations
Windsor Locks, CT, United States
Desktop & Depot Support in Windsor Locks, Connecticut Windsor Locks, CT (http://maps.google.com/maps?q=Windsor+Locks+CT) Description Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join
Job Source: Virtual Service OperationsDesktop & Depot Support
Windsor Locks
Job Description Job Description Description: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Windsor Locks, Connecticut. In this role you
Job Source: Desktop & Depot SupportMassMutual
Springfield, MA, United States
Job Description The Opportunity As a critical member of a specialized team, the Investment Cash & Securities Consultant will work with the Corporate Units, Lines of Business (LOBs), CFO, CIO Investment Management Group, Enterprise Risk Management (ERM), Investment Managers, and subsidiaries to provide oversight, analysis, and complex processing o
Job Source: MassMutualWork180
Northampton, MA, United States
COBRA Support Specialist (MA hybrid or EST remote) Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you. Who We Are NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Busi
Job Source: Work180Community Health Resources
Windsor, CT, United States
With a career at CHR, you can look forward to a respectful workplace, an inclusive culture, and most importantly, a family. A career can mean different things at different workplaces. Apply now to see what it means to us and what its like to work somewhere your voice is heard, your wellness is a priority, and your success matters. JOB TITLE: Seni
Job Source: Community Health ResourcesO'Reilly Auto Parts
springfield, ma
Under general supervision, provide first line contact for issues including technical software, hardware, and network problem resolution along with operational assistance to all store system users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Clearly communicate technical solu
Job Source: O'Reilly Auto PartsThe Cigna Group
Bloomfield
**Please note: This hybrid role will require the incumbent candidate to come into a local Cigna office 3 full days per week. The incumbent candidate can be based out of the Bloomfield, CT, Scottsdale, AZ, Glendale, CA, Denver, CO, Washington, DC, Sunrise, FL, Chicago, IL, Baltimore, MD, Bloomington, MN, Morris Plains, NJ, Morristown, NJ, Philadelph
Job Source: The Cigna GroupWestfield, MA, United States
Job Details
Job Location
Remote - Springfield, MA - Westfield, MA
Position Type
Full Time
Travel Percentage
Up to 25%
Company Overview
Helion Technologies is one of the nation's fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. With our Corporate Headquarters in Baltimore, MD and employees working remotely throughout the U.S., Helion is an exciting place to develop your skills, take care of client needs and be part of a dynamic, fun, hardworking team. Helion has a remote support staff of over 100 technicians and local Field Engineers to support our client portfolio of 30,000 end users in over 30 states.
All Helion employees are eligible to take part in our comprehensive benefits package that includes certification training materials, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid Long Term Disability and Life insurance, supplemental Life insurance, Short Term Disability and much more!
Position Overview:
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.
Certification, Education & Work Experience Requirements: CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Ability to travel to Helion's client location in your area (personal vehicle required).
Mileage reimbursement tracked and submitted via the MileIQ app (download required).
Hybrid Desktop Support Analyst jobs in Westfield, MA, United States
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