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CareerBuilder
Springfield, MA, United States
Under general supervision, provide first line contact for issues including technical software, hardware, and network problem resolution along with operational assistance to all store system users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Clearly communicate technical solu
Job Source: CareerBuilderWestfield Bank
Chicopee, MA, United States
Position: Technology Support & Cybersecurity Analyst Department: Information Systems Job Status: Full-Time FLSA Status: Non-Exempt Grade: 11 Reports to: IS Help Dest Manager Amount of Travel Required: Local Travel Required Positions Supervised: N/A POSITION SUMMARY Ensure the availability, performance, confidentiality and integrity
Job Source: Westfield BankAmerican Institute for Economic Research
Springfield, MA, United States
Job Title: Information Technology Intern Reports to: IT and Security Manager FLSA Status: Non-Exempt Supervises: N/A Date: March 2024 Location: Great Barrington, MA Summary: Join our team at the American Institute for Economic Research (AIER) in an opportunity that bridges theory and practice within the IT landscape. Our collaborative enviro
Job Source: American Institute for Economic ResearchArmy National Guard
Springfield, MA, United States
Job Description If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain a
Job Source: Army National GuardCaring Health Center
Springfield, MA, United States
General Description: The Information Systems & Technology Project &Staff Manager will serve as a key coordination point for Information Technologyimplementations, upgrades, maintenance and service with direct supervision ofInformation Technology team members within a growing and innovative CommunityHealth Center. Under the guidance and with the su
Job Source: Caring Health CenterCareerBuilder
Springfield, MA, United States
General Description: Under the Health Information Systems & Technology Project Manager, the Health Information (HI) Systems Analyst (II) will serve as the clinical information systems subject matter expert. This role will support the management and performance of all health information data and health information systems/applications, with a primar
Job Source: CareerBuilderCaring Health Center
Springfield, MA, United States
General Description: Under the Health Information Systems & Technology Project Manager, the Health Information (HI) Systems Analyst (II) will serve as the clinical information systems subject matter expert. This role will support the management and performance of all health information data and health information systems/applications, with a prima
Job Source: Caring Health CenterInternal Revenue Service
Springfield, MA, United States
Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Information Technology The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower gr
Job Source: Internal Revenue Servicespringfield, ma
Under general supervision, provide first line contact for issues including technical software, hardware, and network problem resolution along with operational assistance to all store system users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Escalate more complex end-user incidents and problems. Perform related work as required.
ESSENTIAL JOB FUNCTIONS
Prevent the interruption of business by ensuring store POS software, store and distribution center servers, and network devices are operational at all times.
Direct communication with store personnel, field management, and corporate users.
Provide technical assistance and support for incoming issues related to computer systems, software, hardware, and store operations over the phone. This service is available to the stores 24 hours a day, 7 days a week.
Approximately 80% of time is spent in the phone queue.
Provide first level troubleshooting for Server, Telephony, Local Area Network (LAN), Wide Area Network (WAN).
Identify and analyze computer problems. Develop and implement logical and effective solutions.
Escalate advanced issues.
Responsible for supporting the installation, modification, and repair of computer hardware over the phone.
Provide excellent customer service.
Provide overflow support for other departments after hours.
Assist in the implementation of technology projects.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Excellent inter-personal and communication skills; capable of explaining simple procedures in writing or verbally; phone skills
Critical thinking and troubleshooting skills
Excellent customer service skills.
Ability to think outside-the-box, perform research, and operate independently or in a group setting.
Basic technical/computer knowledge
Desired:
Bi-lingual written and verbal skills
CompTIA Linux + Certification or equivalent
Cisco CCENT Certification or higher
Associate degree or higher preferred or 2 years of help desk experience
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Information Technology Support Analyst jobs in springfield, ma
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