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Key Concepts Knowledgebase
Bethesda, MD, United States
EOE Statement Key Concepts Knowledgebase is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or ret
Job Source: Key Concepts KnowledgebaseAmdex
Bethesda, MD, United States
JOB NUMBER: 1531 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application devel
Job Source: AmdexParallel Partners
Washington, DC, United States
Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions.This role will continuously work under the gu
Job Source: Parallel PartnersBowie State University
Bowie, MD, United States
Posting Details Job Specification Information Job Posting Number S354NE Position Title IT Service Desk Lead Class Title Staff Regular or Contingent II Contingent II (more than 6 mos) Desired Start Date FLSA Non-Exempt Grade/Range $50,000 - $60,000 Open Date 02/01/2024 Close Date Open Until Filled Yes Duties and Responsibilities Monitor,
Job Source: Bowie State UniversityNTT DATA, Inc.
Washington, DC, United States
Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Respons
Job Source: NTT DATA, Inc.NTT DATA
Washington, DC, United States
Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsi
Job Source: NTT DATAJCD Staffing
Washington, DC, United States
Requirements: •U.S. citizenship is required •Ability to obtain and maintain a Public Trust clearance as required by contract. •This position is onsite at designated DOJ locations based on contract requirements Qualifications and Experience: •Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience •IT manageme
Job Source: JCD StaffingNTT DATA
Washington, DC, United States
Req ID: 252377 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Lead to join our team in DC, District of Columbia (US-DC), United States (US). Responsi
Job Source: NTT DATAWashington, DC, United States
Service Desk Team Lead, Washington, DC
The Service Desk Team Lead will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions.This role will continuously work under the guidance of the IT Manager.
Responsibilities:
- Oversee service desk, ticket triage, and technician training.
- Develop and maintain knowledge base content and tech troubleshooting best practices.
- Act as the first escalation point for tickets.
- Oversee M365 groups, user auditing in various platforms, admin credentials upkeep, and organization with the Systems Analyst.
- Lead asset panda inventory management.
- Coordinate and improve the onboarding/offboarding process with HR and hiring managers.
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to SR Tech members or IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary on the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
- Other duties as assigned.
Qualifications:
- Bachelor's degree preferred.
- Experience using a Helpdesk ticketing system.
- 1-2 years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problem-solving skills.
- Experience troubleshooting Windows, Mac OS, and mobile devices.
- Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multi-task and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write, and speak fluent English
Keywords:Washington DC Jobs, Service Desk Team Lead, Help Desk Ticketing System, Windows, Mac OS, Mobile Devices, Service Desk Technician, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting
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Email Alert for Service Desk Team Lead jobs in Washington, DC, United States
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