Retail Manager
Portland, OR, United States
Job Description Job Description Job Title: Retail Manager
Location:Mox Boarding House – Portland, OR
ABOUT US
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.
In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.
Our Mission:We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits:Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
Role:
The Retail Manager is responsible for the success of the overall retail experience and ensures consistent performance excellence. This includes managing incoming product, inventory, and merchandising initiatives. With an emphasis on exceptional customer service, this individual drives the retail team to meet and exceed sales, operations, and service performance goals. As the champion of the company's values and mission, the Retail Manager leads from the front and coaches their team on the proper behaviors, sales techniques, and customer service expectations while modeling the same.
Responsibilities:
Provide leadership and supervision on a regular schedule with coverage during times of high customer traffic.
Assesses our community involvement and the utilization of our play spaces through sales data, industry information, and employee and customer feedback.
Guarantees retail staff understand and exemplify high quality standards and a strong focus on the customer; in addition, that they are fully trained on standard processes and procedures.
Ensure proper merchandising of products, with direction from Procurement and Merchandising, in order to optimize sales and create a unique customer experience.
Encourages the continued development of staff through consistent coaching and feedback, both on the floor in the moment and through regular one-on-one meetings and reviews
Provide direction to employees regarding operational and procedural issues.
Interview hourly employees. Directs hiring, supervision, development and, when necessary, termination of employees.
Maintain an accurate and up-to-date plan of retail staffing needs. Prepare schedules and ensure that the retail space and events are appropriately staffed.
Adhere to company standards and service levels to increase sales and minimize costs, supply, utility, and labor costs.
Responsible for ensuring that all financial reporting and payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
Processes bank deposits, safeguards cash supplies, and audits integrity of daily financial reporting.
Manage scorecard and P&L to achieve goals based on annual budget and growth targets.
Additional duties and responsibilities as assigned.
Qualifications:
High School Diploma or GED.
3+ years managing in a customer facing retail environment with annual sales volume of $2m or greater.
Must be able to lift at least 50lbs.
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