Sr. Manager Retail Operations

Portland, OR, United States

Sr. Manager Retail Operations

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Sr. Manager Retail Operations

At Columbia, were as passionate about the outdoors as you are. And while our gear is available worldwide, were proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

**ABOUT THE POSITION**

The North America Direct-to-Consumer (DTC) team focuses on our outlet, brand, and employee stores within the US and Canada. From merchandising to retail marketing to retail operations, there is a highly collaborative team working behind the scenes to ensure our consumers have a positive experience in our stores.

Columbia is looking for a Sr. Manager, Retail Operations to lead Workforce Optimization for North America Retail. In this role you will partner closely with senior leadership to ensure we invest in labor to fuel our growth while continuing to drive leverage for one of the companys largest controllable expenses. You will engage our field leaders to better understand store needs and drive labor performance across the fleet. This role will collaborate with corporate partners on process and technology improvements to increase store productivity and work closely with planning and finance teams to develop sales and labor budgets and weekly forecasts.

**HOW YOULL MAKE A DIFFERENCE**

* Manages team of managers, analysts, specialists, and engineers. Coaches, develops, and motives for best performance and contribution to Columbia Sportswear Company. Supports the successful day-to-day operation and initiative execution through collaboration and alignment on the labor and processes necessary to achieve objectives.

* Leads creation and execution of our strategy for optimizing labor. Drives labor productivity and ensures labor is used effectively to complete tasks and maximize sales potential. Manages complex labor standards to build labor budget using bottom-up approach. Forecasts KPIs and labor targets by store based on most recent trends and store performance. Seeks input on tasks and initiatives from retail partners to forecast the labor needed for execution.

* Partners cross functionally to support projects, educate corporate partners on the impact of their decisions to field employees, contribute meaningfully to decision making process. Collaborates with retail field management, operations, finance, merchants, planners, HR and other cross functional partners in the creation of workforce and labor planning best practices. Partners with HR teams to support compensation structure, pay practices, and retail bonus programs for field teams.

* Leads creation and distribution of labor and related KPI reporting to corporate and field leadership to drive labor performance. Gathers data from multiple sources to perform analysis and develop meaningful and actionable insights. Analyzes store metrics to establish productivity targets, census and staffing targets, and to ensure data-driven decisions are made. Provides other analysis as required.

* Leads the development and maintenance of a labor training curriculum to build labor acumen within the field organization. Ensures field leadership understands the labor model and effectively utilizes tools and reporting to drive staffing and labor performance. Engages leadership to ensure all provided labor hours are used to achieve business goals.

* Partners with Digital and HR Technology teams and other retail teams on the creation and maintenance of appropriate tools and software for workload planning, labor management, and reporting capabilities. Provides input into technology roadmap on system changes to improve employee productivity.

* Performs other duties as assigned.

**YOU ARE**

* Familiar with retail math and pricing strategies with an in-depth knowledge of open-to-buy and the financial planning process at the retail level.

* Proficient in manipulating data including statistical analysis and advanced math calculations.

* Organized with excellent presentation skills, attention to detail, and work accuracy.

* Strong in both written and verbal communication.

**YOU HAVE**

* Bachelor's degree, applicable certification, or equivalent experience with 8 years of professional experience.

* Advanced knowledge of retail sales analysis, workforce planning, and labor planning.

* Knowledge of the outdoor industry, consumer buying patterns, and retail dynamics.

* Experience developing, deploying, and measuring success of labor programs.

* Previous experience working with labor planning, scheduling, and timekeeping tools preferred.

To learn more about our hiring process during COVID-19, click .

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Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

*This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the positions scope and function in the company.*

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.

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