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MassMutual
Springfield
**The Opportunity** The long term capacity planner is responsible for the development and maintenance of rolling 18 month capacity models for multiple lines of business that may include contact center and back office operations. **The Team** This role is part of the Shared Services & Enablement Workforce Management team. We support Customer Care Ce
Job Source: MassMutualMassMutual
Springfield, MA, United States
The Opportunity We’re looking to hire a Data Management Consultant for the Pension Risk Transfer New Business team. In this role, you’ll provide data analysis and recommendations of onboarding of new contracts with the result of installing accurate data to the recordkeeping system. You’ll play a critical role in helping to enhance the new business
Job Source: MassMutualMassMutual
Springfield, MA, United States
The Opportunity As an Investment Operations Consultant in our Investment Operations organization, you are responsible for transaction processing and oversight over the lifecycle of invested assets and their portfolios for the Company. This includes assisting in onboarding new managers and investment types, relationship management, customer support,
Job Source: MassMutualMassMutual
Springfield, MA, United States
Operations & Portfolio Insights Consultant Strategic Planning & Delivery (SP&D) Full-Time Springfield, MA The Opportunity The Operations & Portfolio Insights Consultant is a critical role in the Strategic Planning & Delivery team (SP&D) as they are responsible for data management and analysis of SP&D’s portfolio of initiatives that support MassMutu
Job Source: MassMutualPenske
East Windsor
**Position Summary:** Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers – who will depend on you to achieve success. Penske will introduce you to our sales processes, leading-edge techn
Job Source: PenskeMassMutual
Springfield, MA, United States
The Opportunity As a critical member of a specialized team, the Investment Cash & Securities Specialist will work with the Corporate Units, Lines of Business (LOBs), CFO, CIO Investment Management Group, Enterprise Risk Management (ERM), Investment Managers, and subsidiaries to provide oversight, analysis, and complex processing of various cash and
Job Source: MassMutualMassMutual
Springfield
**The Opportunity** We’re looking to hire a Data Management Consultant for the **Pension Risk Transfer (PRT)** New Business team. In this role, you’ll provide data analysis and recommendations of onboarding of new contracts with the result of installing accurate data to the recordkeeping system. You’ll play a critical role in helping to enhance the
Job Source: MassMutualState of Connecticut
Windsor Locks, CT, United States
Introduction Are you a current Workforce Strategy employee looking for the next step in your career? If so, we encourage you to read the posting below and apply today! The State of Connecticut, Office of Workforce Strategy (OWS) has an outstanding opportunity to serve as a Workforce Innovation & Opportunity Act (WIOA) Program Manager in Hartfor
Job Source: State of ConnecticutSpringfield, MA, United States
The Opportunity
The long term capacity planner is responsible for the development and maintenance of rolling 18 month capacity models for multiple lines of business that may include contact center and back office operations.
The Team
This role is part of the Shared Services & Enablement Workforce Management team. We support Customer Care Center and Life New Business Organizations in meeting operational and organizational goals. Our Capacity Planner forecasts from historical data combined with what is required to meet the current and future needs of the business. Our Planned Schedulers ensure the right people are doing the right tasks at the right time. Our Real-time analysts ensure that operations are running smoothly and as expected. Most importantly, we foster an environment of customer-centricity, collaboration, and employee development.
The Impact
Maintain model for each functional area
Candidate will monitor key business drivers such as Productivity, Shrinkage, Efficiency, Effectiveness, Staffing & Attrition and unit costs
Create long term capacity model
Establish long term forecasting model
Recommend appropriate staffing actions for the business, including hiring plans that will ensure consistent achievement of service levels
Review trends, including volume, patterns, staff productivity, attrition rates and resource allocation to maintain appropriate staffing levels
Provide key recommendations to leadership with respect to long term strategies for ensuring optimal service levels
Interpret sales/financial forecasts and the impact to organization
Overall Demand and Capacity Management to include recruiting coordination, resource allocation, capacity assessments, skills assessments, oversee cross-training plans
Ensure long term forecast aligns with short term forecasting
Analyze trends and identify problem solving opportunities
Business lead for reporting requirements
Identify data and reporting optimization opportunities
Minimum Qualifications:
5+ years designing, managing, and driving the execution of complex staffing and Demand/Capacity models
5+ years Insurance operations /Finance Services experience
Bachelors Degree or equivalent work experience
Preferred Qualifications:
Strong interpersonal communication, conflict management, coordination, and planning skills with cross functional teams
Ability to apply judgment to balance process compliance with achievement of business objectives
Strong organizational skills and detail oriented
Ability to communicate objectives, plans, status and results clearly
Ability to collaborate across diverse teams and organizations
Must be a self-starter with the ability to succeed with minimal supervision
What to Expect as Part of MassMutual and the Team
Regular collaboration with the Workforce Management, Reporting & Analytics and Finance teams.
Focused one-on-one time with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
#LI-JA1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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Workforce Operations Management Consultant jobs in Springfield, MA, United States
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