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ServiceTitan
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Ready to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in
Job Source: ServiceTitanNetflix
Los Angeles, CA, United States
It's an exciting time to join Netflix as we continue to transform entertainment globally. We bring new stories to over 200 million people in over 190 countries worldwide by promoting our original, exclusive content. A key growth factor is our ability to empower Netflix personnel to utilize in-house-built cutting-edge technology that maximizes studi
Job Source: NetflixAmazon
Santa Monica, CA, United States
Job ID: 2676675 | Amazon.com Services LLC This role is located in one of our approved office locations in Santa Monica, CA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Home & Lifestyle-Amazon Vendor Services, you will work with Amazon
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Los Angeles, CA, United States
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Job Source: adjustRFgen Software
Los Angeles, CA, United States
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Job Source: RFgen SoftwareSprinklr
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Job Source: SprinklrDarktrace Limited
Los Angeles, CA, United States
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep
Job Source: Darktrace LimitedPartsTrader LLC
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CUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. W
Job Source: PartsTrader LLCLos Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient production workflows.
Position Overview:
First Resonance is seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager. The Customer Success Manager will play a pivotal role in ensuring the successful adoption and utilization of our software solutions by our clients. This role involves building strong relationships with customers, understanding their needs and challenges, and guiding them towards maximizing the value they derive from our products.
Responsibilities:
Customer Onboarding: Project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows.
Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities.
Product Adoption: Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions.
Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts.
Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling.
Issue Resolution: Act as a liaison between customers and internal technical support teams to facilitate the timely resolution of any issues or concerns raised by clients.
Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our products and capabilities, empowering them to leverage our solutions effectively.
Requirements:
Bachelor's degree in Business Administration, Marketing, Engineering, or related field.
Proven experience in a customer-facing role, such as customer success, account management, or sales.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Solid understanding of manufacturing processes and familiarity with industry trends and challenges.
Experience working with software-as-a-service (SaaS) products is highly desirable.
Excellent problem-solving abilities and a proactive, solution-oriented mindset.
Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
Willingness to travel occasionally to visit client sites as needed.
Employee Stock Option Plan.
Team outings, group lunches, open office, happy hours.
Flexible Friday and PTO.
401K.
Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Certain roles may be eligible for incentive compensation, equity and benefits.
Pay Range
$120,000 — $150,000 USD
First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. This includes electric airplanes, autonomous vehicles, robotics, and more. We are a group of software, hardware, and manufacturing engineers that are bringing the best of modern UX and data science to an industry that has been overly rigid in its innovation. We are removing the barriers preventing radical advancement by providing tools to manufacturing engineers and operators to move information more freely, collaborate with their teams more easily, and use the power of data to predict problems and provide insights that result in better hardware quality and delivery.
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Email Alert for Customer Success Manager jobs in Los Angeles, CA, United States
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