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Kuraray America, Inc.
, CA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Kuraray America, Inc.Bravado
, CA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoSwing Education
, CA, United States
ABOUT SWING: Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing
Job Source: Swing EducationRFgen Software
, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility so
Job Source: RFgen SoftwareWiley
, CA, United States
Location: Remote, California, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the role: Customer Su
Job Source: WileyNorthern Impact
Los Angeles, CA, United States
Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale tra
Job Source: Northern ImpactNova Biomedical
, CA, United States
Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red c
Job Source: Nova BiomedicalCXApp US, Inc.
Los Angeles
Job Description Job Description Salary: Who We Are: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business j
Job Source: CXApp US, Inc., CA, United States
The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.
What You Will Do:
Empower Sprinklr enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr.
Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business.
Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment).
Lead and track key performance indicators (critical metrics) in Gainsight – including renewal and expansion commitments – to ensure exceptional, predictable results.
Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate.
Demonstrate knowledge of the Sprinklr platform and industry standard methodologies to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support.
Find opportunities for customer references and case studies.
Deliver a significant individual contribution while collaborating with and strengthening teammates.
What We Are Looking for:
You have 3-7 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organization
You have prior knowledge of (or willingness to learn) marketing and advertising technology
You have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific achievements and customer health
You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)
You have Clear verbal and written communication skills
What Makes You Qualified:
You have achieved a Bachelor’s degree from an accredited college or university, or confirmed experience
You are able to travel up to 20-25% of the time on average (can vary by region)
You aim to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)
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Customer Success Manager jobs in , CA, United States
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