Senior IT Infrastructure Specialist / Mobile Device Management

Madison, WI, United States

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Alliant Energy has an opportunity to join our team as a Senior IT Infrastructure Specialist ( Mobile Device Management). Apply today!

The perfect fit for this role will oversee the design, implementation, and maintenance of our mobile device management (MDM) solutions using Microsoft Intune .

You'll play a pivotal role in administering, researching, designing, and maintaining cutting-edge server and storage systems. Collaborate closely with cross-functional IT departments and stakeholders to craft innovative solutions tailored to business requirements. Delight clients with expert consulting services while shaping the team's strategic roadmap and technical standards. If you're passionate about driving technological excellence and empowering business through seamless IT solutions, apply now!

What you will do

Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.

Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels.

Provides leadership and guidance for resolution of moderate to complex operational issues.

Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.

Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.

Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users.

Prepares communications and makes presentations on system enhancements and/or alternatives.

Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.

Assists other teams and helps manage relationships with outside vendors.

Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

Bachelor's Degree Emphasis in information technology or related area Preferred

Required Experience

6 years of experience in PC support in a networked environment, including system hardware and software support

Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

Knowledge, Skills, and Abilities

Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques. (Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Microsoft Enterprise Mobility + Security (E3/E5)).

Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.

Demonstrated effective interpersonal, verbal, and written communication skills.

Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems.

Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives.

Ability to work in a diverse work environment.

Key Skills

• Cloud Architectures • Configuration Management • Data Storage • Database Storage • DevOps • Disaster Recovery • IT Administration • Infrastructure as Code (IaC) • Systems Performance Monitoring • Systems Designs • Incident Management

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Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].

It's an exciting time to join Alliant Energy! Our innovative thinking and fresh, sustainable approach to energy sets us apart. If you're looking for a place that values diverse backgrounds, offers flexible work options and wants to build better communities and a better tomorrow, consider a career with Alliant Energy.

At Alliant Energy, our employees make a difference by delivering an essential service for our customers and communities every day. We care about our employees. We want them to be safe, happy and healthy.

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