Information Technology Support Specialist

Madison, WI, United States

**Job Details for Information Technology Support Specialist**

Court Name/Organization: Wisconsin Western District Court Location: Madison, WI Opening and Closing Dates: 02/22/2022 - Open Until Filled Appointment Type: Permanent Classification Level/Grade: CL 25 - CL 26 Salary: $43,767 - $78,379 Link to Court Careers Information: Announcement Number: 22-06 **Position Description**

**Summary of Representative Duties and Responsibilities**

* Serve as the first point of contact for users (judges and court staff, and probation/pretrial staff) seeking technical assistance in person, by telephone or through email

* Provide remote support to teleworkers, staff in other office locations, and employees in travel status

* Provide technical support for desktops, laptops, mobile devices, and other hardware and software used by court staff

* Handle moves, new setups and changes in computer equipment and peripherals such as printers, scanners, projectors, and copiers. Replace or upgrade software and hardware as directed. Test operating systems, browsers, and applications before deployment.

* Assist users experiencing difficulties in the use of office applications such as word processing, email, browsers, Adobe Acrobat, and other software programs used by the court

* Educate users on the use of court hardware and software via individual help sessions, demonstrations, classes, and written reference material

* Assist other IT specialists in supporting, virtualization, networking and audio/visual systems infrastructure

* Occasional travel to support a divisional office and to attend training

The U.S. Courts rely heavily on technology and automation and are using some of today's latest technology platforms. This IT Support Specialist position will have the opportunity to gain exposure to and provide support for these technologies, including:

* Microsoft Office 365

* Microsoft Azure Government Cloud Solutions

* Microsoft Teams

* Microsoft Outlook

* Microsoft SharePoint

* Mobile Device Management (MDM)

* Virtualization

* Container technologies using Docker and Kubernetes

**Qualification**

* Minimum of a high school diploma or the equivalent.

* Must be a U.S. citizen or eligible to work in the United States.

**Knowledge, Abilities and Experience:**

* Knowledge of current technology, routine hardware maintenance and troubleshooting procedures, and commonly used software applications

* Knowledge of IT security principles, practices, and policies

* Knowledge of theories, principles, and practices for testing, installing, deploying, maintaining, and diagnosing problems with computer hardware and software

* Familiarity with remote desktop protocols

* Hands-on experience with installing and troubleshooting hardware such as printers, desktops, monitors, laptops, tablets, and peripherals

* Hands-on experience with installing and troubleshooting end user applications such as:

+ Windows 10

+ Microsoft Office 2016 and O365

+ Adobe Acrobat

+ Modern Web browsers (Safari, Firefox, Edge)

* Ability to communicate effectively, both orally and in writing, with individuals and in groups to provide information, facilitate meetings, influence decision-making, write procedures, and provide training

* Ability to telework from home or alternate work location in the event the office is inaccessible due to inclement weather or other emergency

**Court Preferred Qualifications**

**One or more of the following:**

* Certification with Microsoft, Linux, Cisco Networking, or similar technologies

* Bachelors degree in Information Technology, Computer Science or relevant field

* Experience with scripting languages Python preferred

* General knowledge of court functions and operations

* Federal judiciary work experience

**Personal Characteristics:**

* Excellent interpersonal skills and the ability to work collaboratively in a team environment

* Maturity, good judgment, high ethical standards, and a positive work attitude

* Highly organized and able to multi-task, as well as manage projects and meet deadlines

* Ability to remain calm and professional in stressful situations

* Ability to take initiative and work without direct supervision

* Ability to communicate professionally, both orally and in writing

**Benefits**

Federal benefits include paid vacation and sick leave, paid holidays, and retirement benefits. Optional benefits include health and life insurance, disability and long-term care insurance, dental and vision insurance, and a tax-deferred savings plan. This position is subject to mandatory electronic fund transfer (direct deposit) participation or payment of net pay.

**Miscellaneous**

* Applicants must be a U.S. citizen or eligible to work in the United States.

* This is a sensitive position within the Judiciary. The successful candidate is hired provisionally, pending the results of an FBI fingerprint and criminal background check and favorable employment suitability determination.

* Employees must adhere to the

* Excepted service appointments are **at-will** and can be terminated with or without cause by the court.

* The best qualified will be contacted for interviews. Candidates for interviews may travel at their own expense or be interviewed via telephone and/or videoconference.

The U.S. District Court reserves the right to amend the conditions of this job vacancy announcement, or to withdraw the announcement at any time without prior written or other notice.

**How To Apply**

In order to be considered for this position, go to: .

Complete the information fields and attach your cover letter, resume, references, and Judicial Branch Federal Employment Application (AO78). The AO78 is located in the above link.

The federal Judiciary is an Equal Employment Opportunity employer.

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