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ConstructConnect Canada Inc
Norcross, GA, United States
** Customer Service Representative** **Job Category****:** Customer Support **Requisition Number****:** CUSTO10390 Showing 1 location **Job Details** **Description** **What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem reso
Job Source: ConstructConnect Canada IncSam's Club
Cumming, GA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubThe Fountain Group
Alpharetta, GA, United States
Hello, My name is Nathan, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Alpharetta, GA Details for the position are as follows: Job Description: Location: Hybrid but only after they have bee
Job Source: The Fountain GroupSam's Club
Dacula, GA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubDomino's Franchise
Dacula, GA, United States
Job Description As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domin
Job Source: Domino's FranchiseARROW EXTERMINATORS , Inc
Norcross, GA, United States
Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including:
Job Source: ARROW EXTERMINATORS , IncHancock Claims Consultants
Alpharetta, GA, United States
**You must be ON-SITE for Training - Training is 3 weeks - Target start date is 7/22** With a 20-year history supporting property insurers, Hancock Claims Consultants provides a nationwide network of inspectors, contractors, and engineers who help adjusters quickly process claims. All 50 of the top 50 property insurance companies in the United Sta
Job Source: Hancock Claims ConsultantsSam's Club
Grayson, GA, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSugar Hill, GA, United States
Job Type
Full-time
Description
This position is the gateway to customer engagement for the Delaney Customer Service Team. This position interacts with customers, by phone or electronically, with the duties of order entry, sales support, problem resolution, and total customer satisfaction.
The Customer Service Representative (CSR) provides a trusted advisor relationship with his or her customers through consistent, effective communication on all customer requests and by proactively managing their customer quote to order process. The CSR maintains close attention to all details for quotations, customer purchase order requirements and all order entries. He or she can recognize emerging issues and to expeditiously address them in a complete, professional manner. The CSR is an integral part of a dynamic team whose goals are centered around proactive engagement and communication with customers.
Duties and Responsibilities:
• Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency
• Manage all customer purchase orders from order entry through expected delivery
• Provide lead generation assistance to the Business Development Team through coordinated efforts
• Daily review customer Backlog/Back Order Report reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers
• Handle customer complaints and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution
• Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and to expand personal knowledge of product offerings and solutions
• Make outbound calls to follow up on quotes and to win the business
• Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker
• Serve as a primary agent to the Sales queue and adheres to queue procedures, must maintain an average of 20 or more calls per day.
• Remains knowledgeable and confident in company products and procedures and has a working ability to utilize company tools and resources to best service the customer
• Required Monthly Metric of 2500 line items per agent.
• Must maintain less than 2 Entered Incorrectly orders per month.
• Perform other duties as required
Requirements
Knowledge/Skills/Abilities:
• Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK
• Utilization of CRM system and experience with NetSuite is preferred
Education/Experience:
• High school diploma or equivalent required
• Utilization of CRM system and experience with NetSuite is preferred
• Previous Call Center/Data entry experience preferred.
Functional Requirements:
• While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer.
• The employee must occasionally lift and/or move up to 15 pounds.
Salary Description
$18-$20/hr
Email Alert for Customer Service Representative jobs in Sugar Hill, GA, United States
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