Customer Service Representative
Norcross, GA, United States
** Customer Service Representative**
**Job Category****:** Customer Support **Requisition Number****:** CUSTO10390 Showing 1 location **Job Details**
**Description**
**What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution and maintenance of products and services produced by the organization. Respond to questions from customers and diagnoses, troubleshoots and resolves technical issues regarding products and services. Provide first-level support on customer issues.
**Your Day to Day Essential Duties**
* Accept in-bound calls and assess customer needs.
* Address all customer billing inquires
* Provide product knowledge and assistance to aid with data concerns such as missing documents, etc.
* Provide product support
* Route calls correctly to the proper department
* May be asked to make outbound calls
* This job description in no way implies that the duties listed here are the only ones that team members can be required to perform
**What You Bring to the Team**
* High school diploma required. Bachelors degree preferred.
* Minimum of 1-year experience in a call center / customer service environment preferred.
**Physical Demands and Work Environment:**
* Must be able to remain in a stationary position 50% of the working day
* Needs to occasionally move about the office to communicate with staff and attend meetings
* Constantly operates a computer
* Frequently communicates verbally with peers and management
* Must be able to analyze detail close-up
If you are unable to complete an online application, please send a copy of your resume to the following address: ConstructConnect 3825 Edwards Rd. Cincinnati, OH 45209 attention: Talent Acquisition Team.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)