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Account Director

Baltimore, MD, United States

Operations Leadership JobsBaltimore,Maryland

The Account Director plays a key role in leading efforts to achieve organic growth goals. Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers.

Responsibilities

Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM’s established growth plan

Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals

Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM’s internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives

Adhere to all required customer and internal reporting requirements, including but not limited to internal growth and status updates, customer-facing business reviews, and monthly portfolio updates

Travel is required to assess site performance levels and health of relationship

Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience

Proactively assess customer and industry trends to identify opportunities to innovate and introduce next-level solutions across customer portfolio

Understand and effectively communicate the vision, mission, and value propositions of SBM and all corporate departments

Work interdepartmentally to support operational excellence and growth opportunities

Manage leadership succession planning through regular evaluation of site and portfolio leadership competency to ensure continuous and scalable growth

Conduct management meetings to order reinforce ownership, connection, and incentivization through all employee levels

Perform other duties, as assigned

Qualifications Bachelor’s degree in Business Management, or a related field from a four-year college or university with 8+ years of experience; or equivalent combination of education and experience.

Ability to set SBM apart by creating an exceptional experience for internal teams and customers.

Dynamic communication skills required to effectively present to internal teams and external customers.

Ability to develop PowerPoint presentations and report documents with effective messaging.

Active/Transferable DoD TS Clearance preferred

Compensation: Up to $140,000 depending on experience

Shift: Various shifts as needed to cover business

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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