Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
TekWissen ®
Boston, MA, United States
Overview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one
Job Source: TekWissen ®RightHand Robotics
Somerville, MA, United States
**Customer Support Engineer** at RightHand Robotics Somerville, MA We are looking to bring on a **Customer Support Engineer** to help grow our support organization to drive customer success at all levels. You will be joining the efforts to lay the foundation for an evolving support organization that not only reacts to customer issues but works towa
Job Source: RightHand RoboticsNeo4j
Boston, MA, United States
**Customer Support Engineer - Aura** Boston, MA / Sales & Marketing Field Engineering - Aura / Full-Time **About Neo4j:** Neo4j is the leader in graph database technology. As the worlds most widely deployed graph database, we help global brands including , , and to reveal and predict how people, processes and systems are interrelated. Using this re
Job Source: Neo4jHyperLight
Cambridge, MA, United States
Customer Support Engineer HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materials and are manufactured at high volume and low cost. We design and manufa
Job Source: HyperLightSeismic
Boston, MA, United States
**Customer Support Engineer** at Seismic Boston, Massachusetts, United States s the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismics platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experi
Job Source: SeismicPerkinElmer
Boston, MA, United States
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world,
Job Source: PerkinElmerCoin Metrics
Boston, MA, United States
**CUSTOMER SUPPORT ENGINEER** at Coin Metrics Remote- US, Boston, Massachusetts, United States Coin Metrics is a leading provider of cryptoasset data for institutions. We deliver transparent and actionable data and analytics to various industry stakeholders including asset managers, custodians, trading venues, research desks, and data/application p
Job Source: Coin MetricsBlueConic
Boston, MA, United States
**Customer Support Engineer** at BlueConic Boston, MA or Remote (US) *Full-time, Boston, MA or Remote (US)* ***Hurry up! Weve got a dream to build!*** BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving. If you love happy customers as much
Job Source: BlueConicBoston, MA, United States
Our client, a biotechnology researcher , is looking for a Customer Support Engineer to join their team in Boston/Cambridge, MA.
**This is a 3 month contract to hire role**
Description: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
This position will sit on-site at the Cambridge and Boston locations.
Job Responsibilities:
-Install, maintain, validate and repair multivendor instrumentation at customer site with best-in-class service
-Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
-Communicate service offerings including training, support, software, laboratory services products and field upgrades
-Partner with our customers to understand their analytical workflows and applications
-Support the local instrument sales representative(s) to help secure new instrument orders
-Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
-Develop an understanding of other functional groups activities and responsibilities
-Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
-Contribute to account profitability through efficient execution and service delivery
-Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
-Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
-Proactively develop technical and soft skills to maintain and enhance value proposition to the customer
-Enhance product quality by proactively reporting improvement opportunities via the quality notification process
-Seek higher level certification through participation in company sponsored training & development offerings
-Complete all administrative tasks on time
-Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
-Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Critical Skills:
-Strong interpersonal skills; strong team player with customer satisfaction focus
-Ability to follow written and verbal directions
-Read and understand technical bulletins and service manuals
-Work under time constraints
-Ability to operate personal computer to enter data and generate reports
-Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
-Experience performing maintenance and repairs on Waters LC and Agilent LC systems.
Basic Qualifications:
-Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
-High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair
Preferred Qualifications:
-Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
-Experience using Microsoft 365
-2+ years of laboratory and/or field service experience working with analytical equipment
-Vendor-issued certification on relevant laboratory equipment
-General knowledge of laboratory safety practices
All applicants must be authorized to work in the United States on a full time basis now and in the future.
#J-18808-Ljbffr
Email Alert for Customer Support Engineer jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.