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TekWissen ®
Boston, MA, United States
Overview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one
Job Source: TekWissen ®Neo4j
Boston, MA, United States
**Customer Support Engineer - Aura** Boston, MA / Sales & Marketing Field Engineering - Aura / Full-Time **About Neo4j:** Neo4j is the leader in graph database technology. As the worlds most widely deployed graph database, we help global brands including , , and to reveal and predict how people, processes and systems are interrelated. Using this re
Job Source: Neo4jRightHand Robotics
Somerville, MA, United States
**Customer Support Engineer** at RightHand Robotics Somerville, MA We are looking to bring on a **Customer Support Engineer** to help grow our support organization to drive customer success at all levels. You will be joining the efforts to lay the foundation for an evolving support organization that not only reacts to customer issues but works towa
Job Source: RightHand RoboticsMotion Recruitment
Boston, MA, United States
Our client, a biotechnology researcher , is looking for a Customer Support Engineer to join their team in Boston/Cambridge, MA. **This is a 3 month contract to hire role** Description: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and s
Job Source: Motion RecruitmentTransPerfect
Maynard, MA, United States
Job Description Job Description Position Title Customer Support Engineer – Weekend Support Home Department Position Title Customer Support Engineer – Weekend Support Home Department TransPerfect Legal Solutions Supervisor Director, Customer Support Business Unit Digital Reef Supervising N/Z Location Maynard, MA 1.0 OVERVIEW Digital Reef
Job Source: TransPerfectBlueConic
Boston, MA, United States
**Customer Support Engineer** at BlueConic Boston, MA or Remote (US) *Full-time, Boston, MA or Remote (US)* ***Hurry up! Weve got a dream to build!*** BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving. If you love happy customers as much
Job Source: BlueConicCoin Metrics
Boston, MA, United States
**CUSTOMER SUPPORT ENGINEER** at Coin Metrics Remote- US, Boston, Massachusetts, United States Coin Metrics is a leading provider of cryptoasset data for institutions. We deliver transparent and actionable data and analytics to various industry stakeholders including asset managers, custodians, trading venues, research desks, and data/application p
Job Source: Coin MetricsFormlabs
Somerville, MA, United States
Our primary goal is to give our customers the best tools with an amazing experience. If you are obsessed with digital fabrication and would love to share your passion by empowering our users to innovate and create, we want you on the Form Team. You are: In love with 3D modeling, printing and digital fabrication in general A patient communicator w
Job Source: FormlabsCambridge, MA, United States
Customer Support Engineer
HyperLight is a venture-backed startup spun off from Harvard University in 2018 and built on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materials and are manufactured at high volume and low cost. We design and manufacture tailored chips to customers around the world for optical communications, sensing, and emerging photonic technologies like quantum computing and AR/VR. We partner with our customers from conceptualization to mass production to deliver new regimes of system performance.
Our growing team is looking for a Customer Support Engineer. The person in this role will be responsible for managing the end-to-end customer journey including being the primary point of contact, managing the flow of information, troubleshooting, and product specs, as well as providing technical support and conducting quality tests.
The success of the HyperLight team originates in individuals who strive for excellence and continuous learning, and practice humility and care for their teammates. If this sounds like you, we encourage you to apply!
We provide:
Competitive compensation.
Comprehensive Health Coverage: family and individual plans, vision, dental.
401(k) Retirement plans with employee matching.
Life and disability insurance.
Flexible hybrid or remote work and vacation policies.
Commuter Benefits and Subsidy.
Professional growth and mentorship opportunities.
Responsibilities include:
Be a dedicated and reliable point of contact for the customer.
Respond to customer inquiries with timely and accurate information.
Provide technical support to customers.
Document customer interactions and technical resolutions in our CRM system.
Maintain and organize detailed specifications sheets for Hyperlight products.
Support Marketing, Sales, and PR activities, including customer presentations.
Conduct tests to ensure quality and performance standards.
Collaborate with the engineering team to improve product design based on customer feedback.
Understand customer technical needs and priorities and advocate for the customer internally.
This position requires:
Bachelor’s degree in Physics, Optics, Engineering, or a related field.
Proven experience in customer support or technical support roles.
Understanding of electro-optical modulator, photonics, optics, lasers, fiber, polarization, and more
Strong written & oral commination skills
Strong organization skills and extreme customer focus
Ability to work under time pressure
Understanding of the working principles of integrated photonic components.
Desire to deliver innovative products to market
Ability to solve problems in new and/or ambiguous scenarios
Proficiency in using CRP/ERP software is a plus.
Authorization to work in the US is required.
HyperLight is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Email Alert for Customer Support Engineer jobs in Cambridge, MA, United States
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