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BlueConic
Boston, MA, United States
**Customer Support Engineer** at BlueConic Boston, MA or Remote (US) *Full-time, Boston, MA or Remote (US)* ***Hurry up! Weve got a dream to build!*** BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving. If you love happy customers as much
Job Source: BlueConicNeo4j
Boston, MA, United States
**Customer Support Engineer - Aura** Boston, MA / Sales & Marketing Field Engineering - Aura / Full-Time **About Neo4j:** Neo4j is the leader in graph database technology. As the worlds most widely deployed graph database, we help global brands including , , and to reveal and predict how people, processes and systems are interrelated. Using this re
Job Source: Neo4jTekWissen ®
Boston, MA, United States
Overview Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one
Job Source: TekWissen ®Seismic
Boston, MA, United States
**Customer Support Engineer** at Seismic Boston, Massachusetts, United States s the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismics platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experi
Job Source: SeismicPerkinElmer
Boston, MA, United States
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world,
Job Source: PerkinElmerWell Health Inc.
Boston, MA, United States
** Pursue Growth** We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others. Pursue Growth We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others. **Cookie Preferences** ** Manage Consent Preferences** Always Active **Do Not
Job Source: Well Health Inc.Imprivata
Waltham, MA, United States
Description Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in com
Job Source: ImprivataImprivata
Waltham, MA, United States
Description Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in com
Job Source: ImprivataBoston, MA, United States
**CUSTOMER SUPPORT ENGINEER**
at Coin Metrics Remote- US, Boston, Massachusetts, United States Coin Metrics is a leading provider of cryptoasset data for institutions. We deliver transparent and actionable data and analytics to various industry stakeholders including asset managers, custodians, trading venues, research desks, and data/application providers. Coin Metrics data empowers its clients and the public to better understand, use and value open crypto networks.
Join a fast-paced startup pioneering novel metrics, data products, and intelligence solutions, which offer insights into the economics, markets, usage, health, and other aspects of public cryptocurrency blockchains like Bitcoin and Ethereum and other crypto networks.
You will be surrounded by talented people passionate about decentralized economies and the data behind them. Break new ground, create exciting new data-driven research and products, and help shape the future of finance.
****YOUR PURPOSE****
Our Customer Support Engineers will assist customers in resolving technical challenges with Coin Metrics products. They will help customers with custom data extractions when needed. They will take phone calls from customers or communicate with them through messaging platforms, help customers diagnose technical issues, and put in place processes/systems/documentation to reduce inbound customer activity. This role is perfect for problem-solvers with technical skills who enjoy customer interaction.
****YOUR VALUE****
* Handling customer technical support cases through phone, email, Slack or other messaging platforms
* Diagnosing customer issues and providing clear advice on resolution of customer issues
* Handling technical customer inquiries (e.g., providing sample API queries, creating flat files per customer request, answering API usage questions
* Developing increasing knowledge of the crypto currency domain to provide outstanding support.
* Logging information about customer correspondence in CRM
* Maintaining composure and a positive attitude under times of stress
* Escalating or delegating customer issues when appropriate
* Proposing website updates, including tech tips, instructional guides and FAQs
* Communicating with SREs when a potential a widespread issue is identified
****YOUR EXPERTISE AND EXPERIENCE****
* Python scripting proficiency
* Proficiency in API usage and troubleshooting
* Familiarity with tools to process JSON, CSV, and other file formats.
* Knowledge and Interest in Crypto and Crypto assets
* Customer service or help desk experience
* Technical support experience
* Strong interpersonal and listening skills
* Knowledge of online and remote-connecting software
* Problem solving skills
* Excellent written and verbal English language communication skills
* Access to a private, quiet and professional appearing work location with strong internet connectivity
* Experience using help desk software
* Ability to produce customer-facing documentation.
****LIFE AT COIN METRICS****
Coin Metrics is a fun and fast-paced team with employees located in 8 countries. We are united by our OPEN (Open, Pioneering, Elucidating, and Neutral) core values. Our employees are empowered to do whats best for our products, customers, and team members. Other benefits of working at Coin Metrics include:
* Competitive salary, 401(k) retirement plan, bonus and options plans
* Comprehensive medical, dental, vision
* Remote or hybrid work options with generous equipment reimbursement offering
* Paid time off
* Global company offsites
* Coin Metrics Labs where associates pursue their passions
****OUR INTERVIEW PROCESS****
* 30 minute video interview with Talent Sherpa (Recruiter)
* 3-4 video interviews with members of our team
* Case Study
****WORK LOCATION****
Greater Boston, Remote consider
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Email Alert for CUSTOMER SUPPORT ENGINEER jobs in Boston, MA, United States
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