National Account Manager

Ridgefield Park, NJ, United States

Job Description

Job Summary

The key account manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

General Accountabilities

Developing a solid and trusting relationship between major home improvement channel customers and company

Resolving key client issues and complaints

Developing a complete understanding of key account needs

Anticipating key account changes and improvements

Managing communications between key clients and internal teams

Managing account team assigned to each client

Strategic planning to improve client results

Establishing and overseeing internal budgets with the company and external budgets with the client

Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

Collaborating with the sales team to maximize profit by up-selling or cross-selling

Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Meeting all client needs and deliverables according to proposed timelines

Analyzing client data to provide customer relationship management

Job Qualifications

Education: Bachelor's degree

MBA Preferred

Experience: minimum 3 to 5 years of similar experience in an account leadership role

Preferred direct selling to a merchant

Requires to be within 60 miles of Charlotte, NC

Skills

Able to multitask, prioritize, and manage time efficiently

Goal-oriented, organized team player

Encouraging to team and staff; able to mentor and lead

Self-motivated and self-directed

Excellent interpersonal relationship skills

In-depth understanding of company key clients and their position in the industry

Eager to expand the company with new sales, clients, and territories

Able to analyze data and sales statistics and translate results into better solutions

Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred

Three to four years’ previous work experience in sales, management, key account management, or relevant experience

Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.

Strong negotiation skills, with ability follow-through on client contracts

Ability to multitask and manage more than one client account

Proven results of delivering client solutions and meeting sales goals

Company Description

Galanz is a leading global home appliances manufacturer of a range of products, including toaster ovens, microwave ovens, blenders, refrigerators, and more. For decades, we have been at the forefront of appliance invention, with more than 1,600 patents and product partnerships with some of the USA’s most recognized and trusted brands. Galanz designs appliances for truly modern living, with features and functionality that always move with the times. As we bring the thoughtful engineering and expert manufacturing that we are known for to American homes, we are focused on a bright future – a future that connects you with great appliances to make your life easier. Finding smarter ways to do things is just as important to us as it is to you. As such, we will continue to make the most of modern technology and innovation to create efficient, dependable, and great appliances that our customers will love for years to come.

We are experiencing significant growth and therefore we are expanding our team. In 2020, we launched an entire line of Major Appliances. In 2021, we launched an entire line of Small Kitchen Appliances. Join a team where you can make an impact, where you can grow, and where you can join a winning organization.

Galanz is a leading global home appliances manufacturer of a range of products, including toaster ovens, microwave ovens, blenders, refrigerators, and more. For decades, we have been at the forefront of appliance invention, with more than 1,600 patents and product partnerships with some of the USA’s most recognized and trusted brands. Galanz designs appliances for truly modern living, with features and functionality that always move with the times. As we bring the thoughtful engineering and expert manufacturing that we are known for to American homes, we are focused on a bright future – a future that connects you with great appliances to make your life easier. Finding smarter ways to do things is just as important to us as it is to you. As such, we will continue to make the most of modern technology and innovation to create efficient, dependable, and great appliances that our customers will love for years to come. We are experiencing significant growth and therefore we are expanding our team. In 2020, we launched an entire line of Major Appliances. In 2021, we launched an entire line of Small Kitchen Appliances. Join a team where you can make an impact, where you can grow, and where you can join a winning organization.

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