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IT Product Support Specialist Hoboken, NJ ref

Hoboken, NJ, United States

IT Product Support Specialist Hoboken, NJ ref

Skills: Product Support, Tier 2 support, Ticketing System, Privacy, Compliance

Job description Job insights Screening questions Candidate pipeline

If you post this job on a job board, please do not use company name or salary.

Experience level: Associate Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Insurance Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders

Note : The candidate should have prior work experience with privacy regulations.

Job Details:

This position is for an established professional individual contributor in IT Product Support, who works independently with minimal supervision. The role will act as primary contact for Tier-Two technical support to internal users of technology products in support of providing service to internal or external end user clients of technology solutions.

Responsibilities:

Technical Support; manage and process support requests across multiple Privacy tool platforms

Debug, troubleshoot and resolve application functionality issues; liaise with vendor support teams as necessary

Assist with System/Security Administration

Participate in the design, build and testing of web forms and workflows; assist with coordination of UAT testing

Assist in development of standard operating procedures and deployment guides

Assist in transitioning user management processes for multiple platforms to a shared services team

Qualifications:

Familiarity with CA Service Desk or other similar support ticketing/case management platform.

Prior experience building web forms and workflows.

Familiarity with global Privacy regulations.

Tag management systems such as Google Tag Manager.

What are the applications to be supported ?

OneTrust – for privacy/vendor risk assessments and data subject requests

IBM SOAR (formerly Resilient) – for data incident management and reporting

TrustArc – for cookie consent management

Soft Skill requirements (team fit/personality requirements)

Great in communication

Easy to work with personality – have empathy, ability to work well across functions

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