IT Product Support Specialist Hoboken, NJ ref
Hoboken, NJ, United States
IT Product Support Specialist Hoboken, NJ ref
Skills: Product Support, Tier 2 support, Ticketing System, Privacy, Compliance
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Experience level: Associate Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Insurance Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders
Note : The candidate should have prior work experience with privacy regulations.
Job Details:
This position is for an established professional individual contributor in IT Product Support, who works independently with minimal supervision. The role will act as primary contact for Tier-Two technical support to internal users of technology products in support of providing service to internal or external end user clients of technology solutions.
Responsibilities:
Technical Support; manage and process support requests across multiple Privacy tool platforms
Debug, troubleshoot and resolve application functionality issues; liaise with vendor support teams as necessary
Assist with System/Security Administration
Participate in the design, build and testing of web forms and workflows; assist with coordination of UAT testing
Assist in development of standard operating procedures and deployment guides
Assist in transitioning user management processes for multiple platforms to a shared services team
Qualifications:
Familiarity with CA Service Desk or other similar support ticketing/case management platform.
Prior experience building web forms and workflows.
Familiarity with global Privacy regulations.
Tag management systems such as Google Tag Manager.
What are the applications to be supported ?
OneTrust – for privacy/vendor risk assessments and data subject requests
IBM SOAR (formerly Resilient) – for data incident management and reporting
TrustArc – for cookie consent management
Soft Skill requirements (team fit/personality requirements)
Great in communication
Easy to work with personality – have empathy, ability to work well across functions
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