BDC Manager - Coggin Toyota Avenues
Jacksonville, FL, United States
Coggin is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an BDC Service Manager at Coggin Toyota Avenues , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Manager who will help us redefine the car-buying experience.
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TheService BDC Manager is responsible for answering and responding to service inquiries. It is also the responsibility of the Service BDC Manager to schedule service appointments for customers on-lineand on the phone in a timely manner.
Make and receive a high volume of inbound/outbound calls
Respond to phone inquiries in an efficient professional manner
Set service appointments for customers and pair with service advisor
Answer and provide vehicle status to customers as requested
Maintain a log of daily activities and completed daily tasks
Set service appointments
Follow up with customers to confirm appointments
Follow up with service customer regarding satisfaction of previous visit
Utilize the manufacturer’s prospecting and marketing tools if applicable
Previous experience setting up/running/managing an Automotive BDC is required
Previous experience with Internet/Web response centers is a plus
Previous CRM experience is a plus
Previous experience with Website/SEO/SEM knowledge is a plus
Great communication and customer service skills is required
Excellent phone presence is required
Strong Computer & Phone Skills (ADP, Outlook,Excel) is a must
Prior call center, or BDC experience required
Ability to speak multiple languages is a plus
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)
Pay and Recognition:
Weekly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave ( disability leave)
Health savings
Flex spending accounts ( tax free )
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities
IND5
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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