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VoIP Engineer

Alexandria, Virginia

Job Description

Primary Responsibilities:

A minimum of five years’ experience deploying Cisco VoIP solutions including both architecture and infrastructure designs for data centers and site deployments including the following:

Providing operational support for moves, adds and changes relating to service tickets.

Opening and managing Cisco Technical Assistant Center (TAC) cases and rectifying user, VoIP or collaboration infrastructure problems.

Providing technical support and examination of root causes of problems relating to a client’s application, product and network incidents.

Planning, installing, configuring, examining and maintaining Cisco Call Manager products.

Cisco Certified Collaboration Professional Certificate is required.

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