Academic Program Advisor

San Francisco, CA, United States

Under the supervision of the Assistant Director of Academic Program Advising & Planning, the Academic Advisor is responsible for managing a caseload of assigned new transfer and continuing students, providing comprehensive advising by guiding them through completion of college-wide and major degree requirements in adherence to institutional policies and procedures. Working closely with Divisional Assistant Directors and Program Chairs, the Academic Advisor maintains student academic plans and provides information on trends that may impact enrollment, course offerings, and curricular changes. In addition, this role is an integral part of Academic Affairs' effort to enhance student retention and success, providing important communication and connection for students within divisions and across the College for the duration of their academic experience. Accordingly, this position will ensure timely and proactive outreach through email and individual and group meetings, making referrals to campus resources/services and facilitating exploration of academic opportunities. Caseload assignments are subject to change contingent on enrollment trends and needs of the college.

MAIN RESPONSIBILITIES:

Academic Advising and Planning - 65%

Guide students in navigating CCA's academic policies and degree requirements.

Guide students in monitoring progress towards degree completion and use of academic planning tools.

Advise undergraduate students in transitioning into their major programs of study, navigating potential barriers, and connecting them with various resources of support to foster an increased sense of empowerment and responsibility in making informed decisions.

Facilitate and conduct regular academic planning reviews for incoming and continuing undergraduate students, providing timely student outreach and course recommendations individually and in groups as necessary.

Process curricular exception requests when needed, gathering data to inform programmatic improvements.

Apply advising best practices, including counseling skills for advising, record-keeping, FERPA compliance, navigation of difficult conversations, and administrative processes.

Utilize and develop new technology-based advising approaches.

Student Retention and Academic Planning Support - 30% Participate in retention efforts for students at each level and implement specialized strategies for specific populations of students, including underrepresented and/or underserved populations.

Partner with Divisional Assistant Directors and Program Chairs to identify priorities and streamline workflow, coordinating and maintaining student communications as well as providing information pertaining to course scheduling, enrollment management, and student experience.

Provide critical information pertaining to academic dismissal and probation to the Academic Review Committee; conducting outreach and support as necessary.

Prepare reports and analyze data on student progress and degree completion, presenting results and recommendations to partners.

Provide escalation for student cases as needed, especially those with more involved and/or exceptional situations/questions.

Departmental Development - 5% Contribute to and promote departmental vision. Generate and carry out new initiatives.

Actively engage in cross-training and application of best practices for the department.

Engage in and support professional development, including identifying and proposing opportunities for the department in the areas of academic advising, art and design education, etc.

Represent the department and/or division at institutional committees, meetings, and events.

MINIMUM QUALIFICATIONS: Bachelor's degree required. Bachelor of Fine Arts degree or experience in design and/or the fine arts strongly preferred.

Two years working in academic advising or equivalent experience required. Knowledge of higher education issues and/or student development theory strongly preferred.

Service- and support-oriented with excellent analytical, organizational, and administrative skills required.

Demonstrated ability to synthesize information from multiple sources, learn quickly, remember details, and convey accurate information about complex policies and requirements.

Excellent time management, prioritization, follow-through, and delivery in a multitasking and rapidly changing environment with frequent interruptions required.

Demonstrated ability to exercise outstanding judgment in working independently and proactively with minimal guidance.

Effective written and verbal communication skills are required as are comfort and expertise with computer technology (including database management, Google Apps for Education, Microsoft Office) required.

Experience using Workday Student or similar student information system preferred.

Working Conditions Campus Hybrid. The position requires a regular, on campus schedule with two days of the week on campus.

Additional on-campus presence is expected during Welcome Week, Orientation, and Commencement and during other key points of the academic year as necessary.

Occasional evenings and weekends required.

COMPENSATION & BENEFITS : The compensation for the position is $35/hour.

CCA offers a comprehensive benefits package, including the choice of five medical plans, generous holiday, sick & vacation time, a retirement match and tuition remission. CCA covers an average of 91% of the medical plan cost for the employee only and an average of 82% for employees with dependents. More information can be found here: https://portal.cca.edu/working/office-human-resources/employee-benefits.

POSITION DETAILS: CCA considers a full-time work week to be 37.5 hours per week

Work Mode: Campus Hybrid

STAFF UNION: This position is covered under the staff union collective bargaining agreement and will be required to contribute to union dues/agency fees.

Please note that to keep the CCA community safe, the college encourages all staff, faculty, and students who are on campus to be fully vaccinated, including to have received a booster shot (if eligible). Please note CCA on-campus COVID-19 protocols. Please reach out to [email protected] with any questions.

Location

San Francisco

FLSA

Non-Exempt

Additional Locations

Application Instructions

Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.

Application Deadline

For staff positions, screening begins immediately and continues until the position is filled.

EEO Statement

As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.

We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.

California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. In alignment with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. If a background check is required for a position, it will be noted in the job posting.

Questions?

Please address any questions to [email protected].