VP Xfinity Communities

Philadelphia, PA, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Xfinity Communities organization delivers custom solutions that transform single and multifamily properties into smart, connected communities and provides residents with the nation's largest gig speed network and one-of-a-kind interactive TV, home management and mobile experiences. The VP will be responsible for leading the Xfinity Communities sales channel strategy, sales operations, tools, reporting and the National Account organization. The role requires an excellent communicator who functions well across a matrix managed organization and can influence product roadmaps, understand the competitive environment and develop growth strategies.

Job Description

Core Responsibilities:

Drive penetration growth through development of a holistic segment plan including Product, TPX, Care, Tech Ops and Sales organizations

Develop segment PR and messaging with focus on community wide W-Fi and segment specialization

Develop personalized digital experiences, tools and onboarding specific to the segment

Develop Best in Class Employee Tools, Compensation and Reporting that support the front line sales and service experience

Define the Sales strategy for the segment with focus on sales skills, coverage model and operational excellence

Lead the National Account Sales organization responsible for the largest multifamily owners and their communities

Oversee the planning, development, and implementation of Go to Market activities

Monitor customer, market and competitor activity and provide feedback to key stakeholders to guide the optimization or improvement of business

Coordinate across internal functions to ensure timely development and operations needed to deliver sales targets

Manage key relationships and customer expectations and contribute to a high level of customer satisfaction

Cultivate high performing teams and attract and retain the highest caliber talent

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Professional Experience & Qualifications:

Technology background, preferably in telecommunications or cable with executive and leadership experience.

Prior success leading and mobilizing a high growth business either within a larger company or start-up. environment. Expertise in go-to-market strategies and determining product market fit. Ability to pivot and redirect strategy as needed. Ability to plan, manage and implement at both the strategic and tactical levels

Ability to operate in a complex, matrixed environment, leveraging partnerships among centralized deep subject matter experts, existing large distributed sales and engineering resources, and synergistic product and business unit leaders.

Experience designing and delivering solutions to build scalable growth

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Salary:

Pay Range: $218,947.97 - $328,421.96

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast

Website : http://corporate.comcast.com

93,413Job InformationDeloitteVP of Engineering - ML/AI & Analytic AutomationinPhiladelphiaPennsylvaniaVP of Engineering - ML/AI & Analytic AutomationDeloitte Digital's Experience Management team combines software and servi...

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and gues...

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and gues...

#J-18808-Ljbffr