Analyst, Video & Entertainment Services

Philadelphia, PA, United States

R376057

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The analyst will report to the Director, Product Management, Consumer Entertainment responsible for streaming apps. In this role, the analyst will be responsible for analyzing and evaluating operational performance metrics and reporting on user behavior on Xfinity Stream and TV Everywhere (TVE) partner properties, tracking of progress against goals, management of TVE partner reporting and drawing conclusions and insights from performance data.

Job Description

Core Responsibilities

Proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior leadership

Management, enhancement, and implementation of data tracking on Xfinity Stream

Provides weekly, monthly and KPI reports with analyses to support the business as necessary. Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks

Drawing insights of Xfinity Stream performance, comparing/contrasting user behavior across Xfinity Stream on various platforms, partnering with EBI, TPX and Marketing on the publication of KPIs to internal stakeholders – all with an eye toward improving business, product and marketing strategies.

Partner with various teams from across the organization to leverage in-house reporting tools that could augment current reporting capabilities to better understand customer interactions with Xfinity Stream

Manage, support and maintain the current TVE reporting systems for partners providing content to Xfinity Stream, including the Comcast Partner Portal (a web based app) serving our programming partners, custom daily feeds, and an Adobe Analytics integration. Responsibilities include:

Application support and maintenance

Security monitoring

Security & Privacy remediation / support

Programmer support / troubleshooting

Ad-hoc data requests

Adapting to back end system changes

Database maintenance

Assist with developing goals, tracking KPIs and performance analysis for Xfinity Stream, individual projects associated with Xfinity Stream for use in business case justifications and tentpole events (e.g., Olympics, March Madness, World Cup)

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Minimum Experience

Bachelor's degree and 3-5 years of data analyst experience or an equivalent combination of education and experience

Excellent interpersonal skills and ability to work with several stakeholders across multiple organizations

Required knowledge includes process and data modeling, data architectural development methodology and working knowledge of databases

Demonstrated competence in systems analysis and design and the ability to quickly learn and apply new technologies

Experience building and supporting data queries, web applications and data analytics

Must have Intermediate to Advanced SQL/Teradata experience

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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