Director of Travel Industry Sales
Austin, TX, United States
Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.
We are seeking a Director of Travel Industry Sales to join our team. This key role is responsible for maximizing sales revenue from the Corporate, Entertainment & Consortia segments as well as achieving & maintaining the department’s KPIs, tracking systems, databases, and reports. Our ideal candidate must represent the sales department both internally and externally in a professional manner in accordance with Austin Proper Hotel standards.
Duties/Responsibilities
Meet required individual sales goals by maximizing revenue from Corporate, Entertainment & Consortia segments
Meet KPIs as set by the Director of Sales and Marketing
Produce regular sales productivity reports as requested
Handle sales reservation requests, traces, and coordination
Proactively solicit existing and new clients from designated market segments
Maintain positive guest and client relations at all times
Follow up on the progress of booked business and key account performance
Assist in developing and executing the team’s projects to increase sales activity, volume, and profit
Manage RFP submissions and tracking (including coordinating rate loading with the revenue department) for the Sales department
Conduct sales trips, attend trade shows, site inspections, client entertainment, and FAMs as required
Work with Events and Sales Teams to manage programing and execution
Must be effective in handling problems in the workplace, including anticipating, preventing; identifying, and solving problems as necessary
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Education and Qualifications
3 Years of experience in a Business/Leisure Travel Manager at a luxury hotel with a travel industry network
5 Years Hospitality experience
College degree in Business, Hospitality, or related field preferred
Experience in training, coaching or leadership
Hotel experience required
Knowledge of Delphi and HMS required
Ability to enter and locate work-related information using computers and/or point-of-sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
Strong verbal and written communication skills in English
Ability to work independently and to partner with others to promote an environment of teamwork
Required Skills/Abilities
Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Ability to change direction and work on multiple projects aspects at once
Enthusiastic, passionate, able to enthuse and motivate others
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
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