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Piper Companies
New Orleans, LA, United States
Zachary Piper Solutions is seeking an experienced Network Administrator to join a 7-year DoD program supporting the Department of the Navy located in New Orleans, LA . The Network Admin will be responsible for configuration changes/new configurations of router, switches, firewalls as well as troubleshooting and handling incident escalations for ne
Job Source: Piper CompaniesPiper Companies
Arabi, LA, United States
Zachary Piper Solutions is seeking a NetOps Specialist to join a long term DoD program supporting the Department of the Navy located in New Orleans, LA . The contractor will assist with end-user desktop support across numerous Marine Corps installations worldwide. This job is fully on site in New Orleans, LA. SECRET CLEARANCE REQUIRED Respo
Job Source: Piper CompaniesPiper Companies
New Orleans, LA, United States
Zachary Piper Solutions is seeking an experienced Network Specialist to join a long-term DoD program supporting the Department of the Navy located in New Orleans, LA . The Network Specialist will assist with end-user desktop support across numerous Marine Corps installations worldwide. Responsibilities for the Network Specialist include:
Job Source: Piper CompaniesCapital City Press
New Orleans, LA, United States
IT Helpdesk Technician The Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to fail. It’s why we want to c
Job Source: Capital City PressRSDC
New Orleans
Job Description Job Description RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which resu
Job Source: RSDCRSDC
New Orleans, LA, United States
RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and endurin
Job Source: RSDCCDW Corporation
New Orleans, LA, United States
true / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** New Orleans, LA, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one th
Job Source: CDW CorporationBEAR Technologies
Metairie
Job Description Job Description Salary: Job Title: On-Premise Help Desk Technician Location: New Orleans, LA Job Type: Full-Time Hours: Monday – Friday, 9:00 AM – 5:00 PM with semi-regular travel to Dallas Company Overview: We are a leading Managed Service Provider based in Dallas, dedicated to offering superior IT solutions to our clients. We pr
Job Source: BEAR TechnologiesNew Orleans
Job Description Job Description
IT Helpdesk Technician
The Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to fail. It’s why we want to continue our digital transformation, become more focused on our readers’ wants and needs and build upon a business model that will allows us to publish authoritative local news for another 100-plus years.
The Advocate is looking for an experienced IT technician in our offices to provide fast and useful technical assistance on computer systems. The ideal team member should have technical knowledge, experience troubleshooting & researching solutions in a timely manner, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with stressed individuals. Our goal is to keep our company and coworkers operating at optimal levels.
Responsibilities:
Serve as the point of contact for coworkers seeking technical assistance.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by coworkers.
Walk the individual through the problem-solving process.
Direct unresolved issues to the next level of support personnel or vendor support if needed.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Requirements:
Proven experience as a help desk technician, end user support, or network support role.
Tech savvy with working knowledge of Microsoft office products, Adobe products, databases, and remote desktop.
Good understanding of computer operating systems including Windows PC and Mac , Active Directory, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Customer-oriented and cool-tempered.
Preferred:
BSc/BA in IT, Computer Science, or relevant field
PC and Mac support experience
The Advocate is committed to recruiting, developing, and promoting a diverse workforce while providing unique opportunities and career paths for our employees. We encourage applicants of all backgrounds and experience levels to apply.
IT Helpdesk Technician - New Orleans jobs in New Orleans
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