Information Technology Support Engineer

A rapidly expanding international legal services organization is looking for an IT Support Engineer to join its growing US technology team.

Working closely with colleagues across the US and UK, you'll focus on modern workplace technologies, cloud platforms, identity management, and end-user services. This role is ideal for someone who enjoys troubleshooting, automation, and supporting cloud-first environments.

Responsibilities:

Provide technical support across Microsoft cloud technologies.

Administer and support Microsoft 365, Entra ID, Intune, and Conditional Access policies.

Manage SaaS applications, user provisioning, and access controls.

Troubleshoot escalated technical issues across cloud and end-user environments.

Collaborate with global technology teams to support users in both the US and UK.

Assist with endpoint management, security initiatives, and device compliance.

Support ongoing cloud transformation and modern workplace projects.

Contribute to documentation, process improvement, and service enhancement initiatives.

Requirements:

Experience within a Microsoft cloud-focused support or engineering role.

Strong knowledge of Microsoft 365, Intune, Entra ID, Conditional Access, and endpoint management.

Experience supporting SaaS applications and modern workplace environments.

Understanding of identity, access management, and security best practices.

Excellent troubleshooting and customer service skills.

Ability to work independently while collaborating with global teams.

Experience in legal or professional services environments would be advantageous.

What's on Offer?

Join a growing international organisation during an exciting expansion phase.

Exposure to cutting-edge Microsoft cloud technologies.

Opportunity to influence technical processes and standards.

Strong career development opportunities as the US team grows.

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